Tackling the Youth Skills Gap in Uganda: An Update from Makerere University

Written By: Team Makerere, Hans Klinger, Elizabeth Foster, Matthew Hamilton, Jeannie Valkevich, and Carolyn Chuong

Our sweet ride while in Kampala that we affectionately call the “Mute-mobile” (our IBD team is creating the strategic plan for the Mutebile Center at Makerere University)

Our sweet ride while in Kampala that we affectionately call the “Mute-mobile” (our IBD team is creating the strategic plan for the Mutebile Center at Makerere University)

We arrived in Uganda around midnight, which meant we needed to wait an extra day to see the bright blue sky, rich red clay, and lush green foliage of East Africa. However, what we didn’t have to wait for were the bright smiles of the welcoming Ugandan people. Charles, one of our clients at Makerere University, was awaiting our arrival with a Berkeley baseball hat, personalized sign, decaled car, and a grin ear to ear. This would become standard during our first week in-country, when we would meet Makerere students, university professors, the Governor of the central Bank of Uganda, the Prime Minister, and many others.

Our team is working specifically with the Makerere University Private Sector Forum (PSF), which was established 11 years ago as a public-private partnership in the country’s largest and most prestigious university. The Forum’s mission is to bridge academia and the private sector to foster socioeconomic development throughout the country. It’s now launching a new center, for which our IBD team is creating the strategic plan, that will address the youth skills gap in Uganda.

Jeannie Valkevich demonstrating how to create a journey map

Jeannie Valkevich demonstrating how to create a journey map

Before arriving, and continuing into our first-week in-country, we’ve conducted over 50 interviews across what our client calls the ‘trinity’: Academia, the Public Sector, and the Private Sector. Part of the process was understanding the student perspective and, in particular, their pain points as they enter the workforce. To that end, we carried out a design thinking workshop for 23 students, led by our team’s former rockstar teacher (and timekeeper connoisseur) Jeannie. After a silly icebreaker that involved some pretty embarrassing dance moves on our end, we asked students to draw out their “journey maps.” Students mapped out the high points when they felt encouraged and confident about the career development process, as well as low points when they felt confused or discouraged. Given that the students were overflowing with ideas Jeannie had her work cut out facilitating the group discussion.

Matt Hamilton showing off his flawless dance moves during the icebreaker

Matt Hamilton showing off his flawless dance moves during the icebreaker

The workshop really started to get rolling after the break. Four groups of students, each paired with one IBD team member, began to ideate on potential programming for the new Center. After diverging, we encouraged students to converge around an agreed upon set of programs. The groups came up with a number of creative ideas–everything from a student-run farm, to a marketplace to share student ideas with the private sector, to a cross-faculty idea sharing platform. The groups then presented their ideas and recommendations (Shark Tank style) to PSF leadership. And they weren’t shy about asking questions or challenging each others’ proposed programs. As we closed out the session, we had to cut off half-a-dozen raised hands and ask them to keep the conversation going after the workshop. It was pretty inspiring to see how much energy the students had at the end of the three hours. One of the PSF staff members Patrick remarked afterward, “Our students often feel like their voices don’t matter–they were so happy to have their perspective considered.”

Hans Klinger working with the students as they begin to converge on a program idea for the center

Hans Klinger working with the students as they begin to converge on a program idea for the center

After wrapping up the design workshop, we headed over to the Parliament of Uganda to meet with the Prime Minister, Dr. Ruhakana Rugunda, who just happens to be a Cal Alum. Dr. Rugunda has been a staunch supporter of this new center at Makerere University from the start. Before getting down to business, he was eager to hear which states in the U.S. we hailed from. He was back on campus just a few years ago for a class reunion, which I’m sure made some of his classmates feel unaccomplished. Apparently, Berkeley hasn’t changed much since 1978. He also mentioned there was an East Africa Berkeley reunion in Kampala just a few months ago–pretty cool knowing there’s a Cal Bears community in this part of the world. Before heading out, we gave Dr. Rugunda a Cal pennant as a gift, which we’re sure certain he’ll hang behind his desk, right next to the flag of Uganda.

Left to right: Jeannie Valkevich, Matt Hamilton, Khamisi Musanje (Makerere University), Dr. Ruhakana Rugunda (Prime Minister of Uganda), Carolyn Chuong, Beth Foster, and Hans Klinger

Left to right: Jeannie Valkevich, Matt Hamilton, Khamisi Musanje (Makerere University), Dr. Ruhakana Rugunda (Prime Minister of Uganda), Carolyn Chuong, Beth Foster, and Hans Klinger

More to come from Kampala soon!

Young Guru Academy (YGA) Partners with IBD for a Brighter Future

“IBD was the best experience I had at Haas.”  One of the reasons we repeatedly hear this sentiment from our Berkeley-Haas alumni is because of the client/student project dynamic.  The IBD experience goes beyond the classroom and intersects with real life.  For 24 years IBD clients have looked to the MBA’s in our IBD program to solve concrete challenges for their organizations.  They have invested their time, resources and trust in our IBD consulting teams.

One of our exceptional spring 2017 IBD client organizations is known as Young Guru Academy or YGA.  YGA is a non-profit organization founded in Turkey in 2000 with the mission of cultivating selfless leaders to realize the dream of a brighter future for younger generations.  YGA students volunteer over 3,000 hours of their time working in teams on social innovation projects.  The organization focuses on three fields of innovation – science, orphans, and the visually impaired – and develops innovations that impact the lives of many in these areas.

We asked Sezin Aydin, YGA’s Director of International Affairs, to answer some questions about YGA and the IBD experience to date.

IBD: What made you decide to participate in the IBD program?

YGA:  Over the years, we have experienced that the essence of a fruitful partnership is one of shared values and meaning. Once we saw that (Berkeley-Haas and YGA) both value field study and we both find the development of a student imagining a better world to be meaningful, our passion in participating in the IBD program grew.

 

IBD:  What do you hope to accomplish from your IBD experience?

YGA:  The field we chose to collaborate with IBD Students is YGA’s project on the advancement of science among youth.  The IBD team is specifically working on developing sustainable marketing and financial strategy for all three parts of the science project- the launch of a Science Museum to inspire youth and adults with attractive, inspiring and thought-provoking content, production of a Live Science Show, which will be broadcasted on CNNTurk; and the distribution of Science Kits which has been designed by YGA graduates and funded through crowdsourcing.

What strongly unites the IBD team and YGA in this project is the shared dream of children becoming more curious and enthusiastic about science. YGA brings years of experience of working with students from age 10 to 22, visually impaired students, orphans and recently, refugees, as well as knowledge of local opportunities, obstacles, and challenges. The IBD students, on the other hand, bring a global perspective as each team member comes from a different background and knowledge of best management practices.

IBD: How has the IBD experience been to date?

YGA Visits Berkeley-Haas

YGA: It has already been an amazing experience. Even before YGA was selected to participate in IBD program, we always felt we are on the same team. We are aware of the approach most international universities adopt for programs in Turkey nowadays. There are not enough words to explain our gratitude to Prof. Kristiana Raube for the support she has provided to YGA. We very much appreciate her confidence in us, and we will strive to make this meaningful collaboration work in the best way possible.

IBD: Have you enjoyed working with your Team Lead, Faculty Mentor, and newly formed Team Members?

YGA:   Prof. Kristi said in our last meeting, “We feel like we are old friends now.”  This is exactly how we feel about each other.  Team Lead Chelsea Harris and Prof. Kristiana Raube devote many hours each week and have brought valuable resources to the YGA Science Project.  Our team members, Amol Borcar, Mariana Martinez-Alarcon, Annie Porter and Jeanne Godleski, have impressive backgrounds from diverse fields.  Their combined strength is a valuable resource for this project.

Berkeley’s culture is very close to YGA’s culture.  We believe in the essence of Berkeley Culture’s 4 pillars, just, we have them in different words. We believe in questioning the status quo: we say “Positive Challenge” to do things in a better way.  We believe in confidence without attitude: we say “Selfless Confidence.”  We believe in the unlimited potential we possess: we say “Best Today, Better Tomorrow.”  And we always believe in students: we say “Our main project is people project.”

IBD: Are you excited for any part of the process that is coming in the future?

YGA:  Next week, our team will present a benchmark analysis of world-class science museums, their key performance indicators (KPIs) and examples of some of the best practices. The most exciting part will be their final presentation which they will be delivering to a very high executive level audience- the advisory board of the Science Museum. As challenging as it may be, we have no doubt it will also be a broad experience for them.

IBD: What are you most excited to share with your team when they arrive in Istanbul?

YGA: Most importantly, we would like to share the YGA culture. We already consider them YGA students, like ourselves. We would like to share our challenges and what we have learned from them.  A special trip to Trabzon-Tonya, a north city by the Black Sea, is planned which includes science workshops with primary school students.  

There will be two notable events which will take place during our teams’ in-country visit: Great Place to Work Awards Ceremonyin which YGA will be awarded a Great Place to Work in Turkey for the second time; and the YGA Annual Advisory Board Dinner in which YGA will announce its new entrepreneurship model.  

Finally, İstanbul is one of the most glamourous cities in the world.  We will enjoy the most beautiful views of this city throughout the program. Of course, Turkish cuisine is an inseparable part of the program, so we advise our team to start exercising in advance to make room for delicious food!
The IBD Team leaves for Istanbul on May 13th to experience all that YGA has planned for them during their three weeks in-country.  We look forward to hearing from the IBD Team about their experience.  Please check back over the summer as we will feature blogs written by our student teams.  We leave you with the last thought from Chelsea Harris, the IBD Team Lead, about how she feels about the partnership with YGA.

Whitney Hischier, Member of the “A Team” IBD Faculty Mentors

Whiney in Busan, Korea

IBD Faculty Mentor Whitney Hischier spent most of her career in change management and system implementation consulting, primarily on international assignments.  She is a Berkeley-Haas MBA alumna, but not an IBD alumna.  While an MBA candidate, Whitney was denied admission into the IBD program while because “she already had too much international experience.”

Thankfully, this rejection early in her career didn’t dissuade Whitney from joining the IBD Team in 2009 as a Faculty Mentor so that she could combine three of her passions:  international work, consulting, and experiential learning.  As an IBD Faculty Mentor, Whitney’s role is to coach student teams throughout the IBD course (she is currently mentoring four IBD teams during the spring 2017 IBD program), but Whitney goes beyond guiding her students to figure out a direct solution to their clients’ business challenges.  

“The IBD experience for students is really powerful”, reports Whitney.  “For some, it creates a lifelong love of

Whitney in Jeddah

international travel and work; for others, they realize it’s the last thing they ever want to do.  Either way, this ‘try before you buy’ experience is fantastic to help our students better determine what they want to do when they graduate.”

Ideally, Whitney wants her students to come back from their IBD projects overseas and say “that changed my life” and “I love international work” — but she would settle for good client management and awareness of the wider world.  “Given the current nationalistic political climate in the US and creeping xenophobia, I think IBD is more important than ever to encourage our students to be global citizens”, says Whitney.

As for teaching students to learn or hone their consulting skills, Whitney believes that the role of IBD student consultants is to help their clients gather and structure information to make better management decisions.  Whitney emphasizes that consulting is about the ability to build relationships by listening, asking good questions, and establishing trust.  It goes beyond the skill of researching online.  “Our projects may have a scope around strategy or technology but bottom line, this is all about relationships and people.”  

Whitney and American Univ. Mongolia

Whitney practices what she preaches and her student Team Leads can’t say enough good things about her.  “Whitney is so cool, and so real.  She is unpretentious, approachable and yet gets right down to business to accomplish what is needed”, said Nikkei’s Team Lead, Kasey Koopmans.  “In one particular high stressful moment, Whitney defused our nerves and brought everyone back to earth so we could feel good about our part in the situation.”

For Whitney being a good Faculty Mentor is leveraging her networks “to help students connect with experts and customers who can help with their research.”  Whitney’s network is far and wide, said the Nikkei Team Lead. “Whitney was able to set up many expert interviews for our project. She also offered to connect me with contacts she might have that would help me in my internship hunt.”

Even with this kind of support, Whitney doesn’t micromanage her teams but encourages “students to take risks and learn enough about a subject to be dangerous.”  Her students agree that she does an excellent job of walking the fine line of being there to help when she is needed and remaining hands off.   “She allows us to be creative and to manage the relationship with the client”, according to one of her students. “ I have been able to be the lead on the project and actually do the real-world consulting work.”

Above all, Whitney is fun, says Team Lead Elspeth Ong.  She invited all of her IBD Teams to come over to her house for a team bonding event where they jumped on her trampoline, rode a zipline, and climbed up into a tree house.  As one of our outstanding IBD Faculty Mentors, Whitney Hischier clearly personifies the Berkeley-Haas defining principles of “Confidence Without Attitude” and “Beyond Yourself.”  Thank you, Whitney!

IBD Teams United – The 2017 Full Time MBA IBD Program “Big Reveal”

017 Full Time MBA IBD Program “Big Reveal” Day

Finally, the wait is over!

The Spring 2017 IBD program Team Leads, faculty, and staff don’t have to stay quiet any longer.  The IBD “Big Reveal” event took place on March 2nd when each Team Lead welcomed their respective Team Members with a short two-minute video on their client, their industry, and their overview on what the team has been tasked to solve.  Team Leads also included information about their project destination and what they might experience while living and working for three weeks in-country.  Finally, Team Leads presented their four new Team Members with a small gift that represented something about their project country or client.

Said one Team Member of the experience, “The IBD reveal day was a lot of fun. (Team) Leads did a great job staying silent until the day of so it remained a mystery, which I loved. The videos were hilarious and all of the gifts were so thoughtful.”

Team Tekes has hugs all around

Clapping, hugs and handshakes were exchanged after each IBD team was revealed.  

Another incoming IBD Team Member commented that “I loved seeing all of the fun videos and learning about all of the projects!  The local country specific gifts for team members made the reveal especially tailored and fun.  I was so excited to find out that I’d be spending my summer in Thailand, with a great group of people, working in a new industry.  It is sure to be a fun experience and I look forward to being challenged personally and professionally along the way.”

Team ARM meeting for the first time

Once the IBD project “Big Reveal” was concluded, it was time to get the newly formed groups working on a team building exercise called the Viking Attack – a longstanding IBD tradition.   Building successful team dynamics is one of the main goals of the IBD course; IBD Executive Director Kristi Raube often describes IBD as “teamwork on steroids.”  Although there are many courses at Berkeley-Haas in which MBA students work in teams, there isn’t one quite like IBD in which students end up spending three weeks together outside the US working on a consulting engagement.  As Kristi Raube put it, “we really emphasize teamwork, as students will need to rely on each other in-country.  International work is all about being flexible and being able to handle unpredictable and difficult situations.”  

YGA Team Lead giving her new Team Members yummy baklava

Over the next seven weeks leading up to the departure to their respective project countries, IBD teams will work to gather more insights from their clients, conduct extensive research, and tackle the problems they have been tasked to solve.  At the same time, Kristi Raube and the IBD Faculty Mentors will work with the students on IBD course goals like developing consulting skills and techniques, communication and storytelling skills, and understanding cultural dynamics.   As Faculty Mentor Judy Hopelain observed at this point in the course, “My teams are excited, revved up, and they know what they are doing.”  

Team G-Hub

Tune in next month when we check back with the IBD teams on their progress, and we learn how ready they are to head out on their international adventures.  

To see all the photos from the Spring 2017 IBD Program “Big Reveal”, click here.  https://drive.google.com/open?id=0ByYfWhxK5s7RUzJQX1BULU11VFk

Team ElectroMech

 

Frank Schultz, IBD Faculty Mentor and Instructor

frank-schultz-compressedThe Haas “Student Always” principle resonates strongly with Faculty Mentor and Instructor, Frank Schultz. “Each time I teach it’s a learning opportunity for me” shares Frank.  “I get to learn about new, exciting places, companies, technologies, and I get the opportunity to work with new students.  Every team, every project is so different.”    

This is Frank’s 7th year of being a Faculty Mentor for the Full-Time MBA IBD program and he has been the Evening-Weekend MBA IBD instructor since its inception in 2012.  As an IBD instructor, Frank loves that he gets to keep one foot in academia and one foot in the business world.  “With IBD I get to apply the theories I am teaching in class to the real world and see what is changing in the business world on a global level.”  

Frank wants his students to adopt this same methodology of applying the skills they are learning in the classroom to real-world situations. “This is where the rubber meets the road”, says Frank, “These are real organizations with real situations that need to be solved. This is valuable work and I want my students to see the value they are giving to their clients and getting from the class.”

To get the full experience, Frank stresses to his students that before they try and “solve” anything, they need to first build a relationship with their client.  He realizes this can be tough, but by slowing down and asking more questions, students can really get at the true root of the problem. “I want my students to walk away from this saying it is the best experience that they had as an MBA.”

Frank has been teaching at Berkeley-Haas since 2005 when he left Michigan State University and followed his wife, former Haas COO, Jennifer Chizuk, to Berkeley.  He has taught Executive Leadership, Competitive Strategy, and International Seminars in Brazil and China in addition to spring and summer IBD. His teaching has consistently placed him in Haas Club Six for outstanding teaching.  Frank says the role of IBD Faculty Mentor is very different.  He regularly works on balancing the different roles he has to play as a mentor, supporter, instructor, and grader.  

Frank coaching Technology Team Leads, Raphy Chines and Harsh Thusu.

Frank coaching Team Leads, Raphy Chines and Harsh Thusu.

Frank admits, “I am always trying to figure out the nature of the relationship.  Sometimes I need to be more hands off and other times I need to offer more support to my students.  I want them to learn for themselves but I also have to be task driven.  Each team dynamic is different and each person reacts to my approach differently.  Relative to teaching my other classes, I have to feel comfortable with having less control over the process. There is no determined journey and as we teach our IBD students’ to be flexible, I, too, have to be flexible with the uncertainty.”  He also jokes that a good Faculty Mentor has to be available to be on calls at all hours, especially very early and very late.  

Frank and Jennifer in Mendenhall Glacier, Alaska

Frank and Jennifer in Mendenhall Glacier, Alaska

One of the perks of teaching international courses is traveling abroad. Frank’s favorite city is Rio de Janeiro because he loves the beautiful scenery, happy people, caipirinhas (Brazil’s national cocktail made from lime, sugar, and cachaça, a spirit distilled from sugarcane juice), and picanha, a popular Brazilian cut of beef.  When asked if he had any travel advice, Frank laughed and said, “Travel business class.”  

Presenting the IBD 2017 Spring MBA Team Leads!

For the second straight year, the IBD program has selected student Team Leads to spearhead work with their MBA peers on an international consulting project.  In addition to providing leadership throughout the project, IBD Team Leads are responsible for fostering a cohesive and strong working  team dynamic.  We are very excited to welcome these talented individuals to the IBD program and we want to introduce them to you!

blakeylarsen_samoaindependence

Blakey Larsen

 

Blakey Larsen: Blakey has 8 years of consulting experience.  Before coming to Haas, she worked at Accenture, Genesis10, and spent 4 years in Apia, Samoa working as a consultant for the US Peace Corps.  Blakey has a passion for social impact and technology.

“I’m excited to lead a team in a cross-cultural consulting experience to prepare us for working in the global business world.”

 

carolyn-ibd

Carolyn Chuong

Carolyn Chuong:  Carolyn is passionate about education equality and has spent the majority of her career working to improve education for children, locally and globally.  She spent a year in Venezuela as a Fulbright Fellow teaching 100 university students and 5 years working in the education consulting industry.

“I continue to be impressed by my peers who are witty, passionate, and smart as a whip. That’s why I’m thrilled to lead a group of Haasies to collectively support a global client grappling with a strategy or management challenge.”

Chelsea Harris

Chelsea Harris

Chelsea Harris:  Chelsea is a MBA-MPH student and has passion for global health and social impact.  She worked at the Clinton Health Access Initiative in Port-au-Prince, Haiti before coming to Haas.

“I worked as an international consultant prior to Haas but was often on teams with people who came from very similar backgrounds. I’m so excited about the synergies, sparks, and unexpected ideas that arise when you put five incredibly diverse Haas students together in a room. In five, ten, fifteen years, we’ll all be in influential roles in a wide range of industries, companies, and organizations. My hope is that the IBD experience lays the groundwork for us to leverage these positions to collaborate around shared goals well beyond graduation. “

screen-shot-2017-01-23-at-3-03-19-pm

Elspeth Ong

Elspeth Ong: Elspeth’s background is in supply chain consulting– she worked for GEP Worldwide before joining us at Haas.  She is passionate about innovative transportation solutions and is the CITRIS Foundry MBA Fellow for her work on an autonomous vehicle mapping startup.  She is currently completing her pilot’s license.

“While I have spent the last eight years in the US, I hope to one day make a meaningful impact in the business environment of my home country, Singapore. I’m excited for the chance to apply my consulting experience to a project with international impact. Most importantly, I’m looking forward to tackling the unique challenges of our client while soaking in the local sights with my fellow Haasies!”

hejar

Hejar Oncel

Hejar Oncel:  Hejar has a PH.D in Mechanical Engineering and is fluent in French, Italian, Turkish, and Kurdish. Hejar spent 5 years in Norway working at National Oilwell Varco before coming to Haas.  He is also the founding board member of the Kurdish American Foundation of Houston which is dedicated to serving refugees.

“In the developing world, I was amazed how dynamic the youth was, how they perceived the world in a more entrepreneurial and global way compared to older generation. This observation gave me hope that we are progressing globally in the right direction. I am hoping to work with such creative minds to bring positive changes via IBD.”

screen-shot-2017-01-20-at-3-57-31-pm

Harsh Thusu

Harsh Thusu:  Harsh worked as a financial services consultant at Finmechanics Pte Ltd before coming to Haas. He also is the organizing member of a nonprofit in India that helps arrange relief drives for those who have been displaced in the Kashmiri Pandit community.

“I am excited about this experiential leadership opportunity to make an impact with a real world organization and hone my leadership skills.”

 

100_1210

Juan Norero

Juan Norero: Prior to coming to Haas, Juan worked at Vinson Consulting in Santiago and was the first president and founder of the LATAM Airlines Group Toastmaster Club.  He also studied Industrial Engineering and Management in a dual program in Italy and Chile.

“What excites me about being an IBD Team Lead is the impact we can generate for our client while having fun as a team.”

 

 

kasey-koopmans

Kasey Koopmans

Kasey Koopmans: Kasey likes to climb mountains and run long distances all over the world.  The highest mountain she has climbed is Mt. Lobouche East (Nepal) at 20,075 feet and the longest she has run is 62.14 miles when she raced in The North Face 100 (Thailand).  She speaks Spanish, Burmese and Nepali Bhassa because of her time working in Myanmar and Nepal.

“Cultural immersion is a wringer of an experience, and I can’t wait to forge through it with fellow Haasies by my side. I’m also thrilled to be a team lead and have the opportunity to combine mentorship and intentionality with real world application and unpredictability. I came to Haas to develop my own unique expression of the Berkeley Leader, and I expect IBD to be formative along that journey. “

 

Lauren Elstein

Lauren Elstein

Lauren Elstein: Lauren spent four year at OPORTUN, a for-profit financial inclusion social enterprise that lends to the underbanked Hispanic community.  She also currently sits on two boards, Reality San Francisco Church and HOPE International Regional Board.

“What excites me most about IBD is the opportunity to partner with people from other countries and cultures, learn from them, and leverage our MBA skills and experience to have a lasting impact on their organizations.”

 

 

lyndsey-wilson-photo

Lyndsey Wilson

Lyndsey Wilson: Lyndsey worked at the Bill and Melinda Gate Foundation in Seattle before coming to Haas.  She has also worked and lived in many different countries including Argentina, Mexico, and Kenya.  Lyndsey is professionally fluent in Spanish and in her free time she enjoys cycling.

“I am most excited about leading an IBD team because this project combines my experience working across cultures to strengthen grantees and partners’ capacities delivering high-impact results with my interest in building strong businesses in under-resourced settings. I am energized by the opportunity to lead a work stream in a dynamic context, learning from our client and partnering with them to develop a context-specific solution for a challenging project. The potential for high impact in this space is incredible, and I am excited to apply what I’ve learned at Haas and further refine my capacity to work across diverse industries and regions.”

Mary Harty

Mary Harty

Mary Harty: Mary is from Ireland but spent the last 4 years in London working at Whitbread Plc in financial services.  Whitbread is a multinational hotel and retail company headquartered in the U.K.  She also spent a year in France working at the Four Seasons Hotel and Resorts.

“I’m excited to start putting into practice all this core knowledge, and get to know my fellow Haasies better in an international context!”

 

 

 

nolan-chao

Nolan Chao

Nolan Chao: Nolan came to Haas after working at JPMorgan Chase in their Global Auction Service department and with FedBid, Inc., a multi-billion-dollar online marketplace where suppliers can bid for large contract in the form of an auction. If you need a good DJ, Nolan is the person to call, as he has spun tunes for more than 30 events and is an avid hip hop dancer.

 “I’m really excited to start putting together everything we’ve been learning in the MBA classroom into practice for a tangible project with real impact. I’m also excited to feel “uncomfortable” again. There’s a degree of ambiguity that comes with working in a new culture and a new environment–something that no matter what, you just can’t really predict or “prepare” for. But that’s exactly what makes it so fun–immersing ourselves into new experiences and coming out as a better leader because of that.”

Nony Onyeador

Nony Onyeador

Nony Onyeador: Nony is interested in screenwriting, digital entrepreneurship and multi-media. She recently finished an internship with Macro Ventures in Los Angeles where she assessed scripts for possible TV, film or digital projects.  She also worked at Accenture as a consultant.

“I’m excited for IBD because it challenges me, as a lead, to connect the dots between my team’s experiences, the client’s experiences, and the new cultural context. I have never been to my project country or worked in the industry specifically, but I have been in neighboring countries and worked in industries that have several similar attributes for clients that were working toward similar goals. Learning to be comfortable in a new setting while also identifying the value that I bring to the table will be tremendously useful as I look to become a savvier business leader.”

Peter Wasserman

Peter Wasserman

Peter Wasserman: Peter is a MBA-MPH student and joined Haas after working with Accenture for 4 years where he worked in China, Scotland and Europe.  He speaks Mandarin and Spanish and is an enthusiastic participant in language partner programs.

“Through IBD I get to lead a group of diverse and intelligent Haas students to solve a challenging problem for a real client in an international environment. What could be more interesting than that?”

raphy-chines

Raphy Chines

Raphy Chines: Raphy worked for L.E.K. Consulting since 2012 and provided pro-bono consulting services to small businesses in economically disadvantaged neighborhoods.  Raphy has lived in Madrid, Tel Aviv and Argentina and speaks Spanish.   To relax, Raphy backpacks, runs, hikes, meditates, and practices yoga.

“I’m most excited to take on a difficult business problem while stepping outside of my comfort zone and getting to know a new culture. Additionally, the unique opportunity to lead a team of my peers will help me improve my leadership skills in ways that would be difficult to accomplish outside of this context.”

Sarah Evans

Sarah Evans

Sarah Evans: Before coming to Berkeley-Haas, Sarah was with Vera Solutions, a consulting and technology solutions company that focuses on social change, to get her MBA.  She has lived in South Africa, India, Tanzania and Botswana and speaks French and Swahili.  Sarah is a MBA-MPH student and is committed to global health care.

“What drew me to Haas was the rich diversity of perspectives among the student body. Now that I’m at Haas, and leading an IBD team, I can’t wait to leverage those diverse perspectives to solve real companies’ largest international development challenges”.

An Invitation to Help Transform Agriculture in Ethiopia

Like all the other IBD stories, ours is a story of international travel. Of exploring a country for the first time. Yes, we tried new food and saw amazing new things (our oldest known human ancestor, 12th century churches carved into hillsides, and much more).

img_7852

 

We survived the government shutdown of the entire country’s internet. (Yes, really) We fit all of us PLUS our intrepid client/guide into his tiny car from the 80’s.

img_4433

Collectively, we even tried every single domestic beer brand (not as impressive as it sounds, considering there are only nine of them) and lots of Ethiopian buna coffee.

img_1825

But more interestingly, it’s also a story of agriculture in a country where over 80% of the population depends on the sector for their livelihoods. It’s a story of a country determined to achieve middle-income status in the next 10 years and of the proud and optimistic people across numerous sectors who are working to make this a reality.

img_7792

So it’s not really a story about us. It’s a story about an invitation. An offer to share a vision and contribute in some very small part to projects that could one day help an entire country produce key crops more efficiently and effectively. Reaching this goal will mean food security for 100 million people. Exports that provide income for public investment in roads, health systems, and schools. An opportunity for children to become educated and pursue jobs that will help their families have more than the generation that came before them.

img_7958

This is a story about Ethiopia. About the people who work here every single day with the hope that someday, together, they will reach these goals. So instead of talking any more about us, we’d like to share the story of just two of the many amazing people we’ve met over the last two weeks.

Taressa

Input Supply and Distribution Head at the local government level an hour outside of Addis Ababa

Taressa is young, a sharp dresser. He seems out of place in his surroundings – the local branch of the Ethiopian Agricultural Bureau. The office where we conduct our interview is cramped with three desks, one computer, several filing cabinets, and shoulder-high piles of what could be anything from reams of paper to leftover and forgotten agricultural inputs. By lining chairs up between the desks, we find room for everyone to sit.

img_0667

As Taressa tells us about his job, the most incredible thing is that he doesn’t seem at all frustrated by a system we view as infuriatingly outdated and redundant. Each day, Taressa spends up to eight hours on the phone collecting transaction data from 20+ primary cooperatives (agricultural distribution centers) under his office’s jurisdiction. When no one else is using one of the two working computers in the office (the one in front of us is off the “functional” list) he can update an excel sheet with his findings. If not, or if the electricity is out, he records information by hand and waits for an opportunity to update the excel sheet. Once updated, he prints it out and walks or catches a ride to the center of town to hand deliver the sheet to another office. When we ask about emailing it, he laughs. There is no internet in the office.

But he doesn’t seem upset. He smiles the entire time we’re talking and is optimistic that there are ways to improve the system. He takes us to see a primary cooperative and animatedly discusses different options for digitizing their inventory tracking system.

img_8687taressa-2

Meeting Taressa gave us a newfound respect for the young people who dedicate their time and talent to improving the lives of smallholder farmers. And we left with the hope that our project can in some small way make his job slightly easier, and in turn help to improve others’ livelihoods.

Melaku Admassu

20 years working for DuPont Pioneer, the only private multinational company with current permission to sell seeds in Ethiopia

We met Melaku, the Country Manager for DuPont Pioneer  Ethiopia, at his administrative headquarters on Peacock road in Addis Ababa. We entered the building, which looked like a converted private residence, and were welcomed by an older man wearing a tweed suit and a warm smile.

img_4476

Melaku has worked for Pioneer in Ethiopia for twenty years and, though his humble demeanor won’t allow him to say it out loud, is largely responsible for the international company’s success in a country whose agricultural industry is almost entirely dominated by public sector enterprises.

At the end of our interview, during which Melaku showed extensive knowledge of both the agricultural sector in Ethiopia and innovative marketing and business practices, we asked him one final question and received an amazing answer –

Q: What is your background and why do you do this work?=

A: My background is in agronomy. When I was young, my father was a teacher but he also farmed the land. I still remember when one day a government extension agent came to our farm and he said “you should use this fertilizer” and my father, he said, “why do I need this? All I know is manure.” And the man said to my father, “Okay, don’t use it for your own sake. Use it because you are a teacher and you need to show everyone else that this works and will make their crops better.” And my father said “I’ll do this for the people.” I still remember that.

When I started this work as pioneer employee, I went to this smallholder  farmer and asked him. “Please try this improved seed.” He looked at me and said, “you know I have two wives and sixteen children to provide for. If I take your seed and it doesn’t work, you’ll be responsible for killing my family.” And I said, “Okay, I believe in this seed. I’ll take the responsibility.” He planted the hybrid corn seed I gave him as a sample (free of charge ) plus my advice on agronomy management and he harvested three fold of what he used to harvest from the same plot of land, secured food for the whole year, and started convincing his neighbors later the community.

Now, 20 year’s later, he is a big man. We promoted him from a Pioneer Extension Partner (model farmer) to a seed dealer and he has expanded from half a hectare of cultivated land to 16 hectares. His productivity has increased and his  income is also growing because he is implementing  best practices. Before, he had to decide which of his children could attend school, because he didn’t have enough money for uniforms and supplies for all of them. Now, four of them have graduated from university and the rest are all attending school. He has upgraded the grass roof of his house to corrugated iron, bought a television and radio, and now has a mobile phone to be able to keep better track of  agricultural market information. I was talking to him last month and he was going to another city for his son’s graduation. He was taking his younger wife with him I asked him, “oh, how long will your drive be?” and he replied, “We’re flying! I want my wife to experience riding in an airplane.”

Melaku smiles and says, “This is what our seed can do. It helps people. And when I see their success, it is my success. It’s like all their good fortune, it’s in here,” he touches his chest, “not just in their pockets.”

We feel similarly about our project and our time here. It’s a class, it’s an adventure, but it’s also a labor of hope. Hope that the project recommendations we make here will someday help the people we’ve met do their jobs more efficiently and, in turn, help farmers grow better crops for their children, their communities, and their country. If our project recommendations put more money in the pockets of the people who truly need it, their good fortune will be reward enough for our work. We are grateful to Haas for providing us with an amazing experience and an opportunity to go “beyond ourselves.”

ibd_ata

Team Lucep – Bangalore, India (IBD Summer 2016)

Background:
On a sunny Sunday afternoon in May, the IBD class of Summer 2016 walked into a Berkeley Haas classroom in eager anticipation for what was to come.  It was then that we would learn where our IBD adventure would take us, and which of our classmates would be coming along for the ride.  We were thrilled to meet each other for the first time and discover that we would be heading to Bangalore – the “Silicon Valley” of India.  Although we started out as a team of acquaintances at the time, the 8 week IBD experience would transform us into a tight-knit family.

picture1

We hit the ground running by setting up our first client call within days after the first class.  We were assigned to work with Lucep, a startup that built a tool for lead management and sales acceleration.  This tool appears as a widget on the customer’s website and is similar to a “Contact Us” box that requires fields of information to be filled out (name, company, phone number, etc.).  The information that’s submitted is sent to a salesperson’s mobile phone in which the salesperson is then able to connect with a customer in 60 seconds or less.  The idea behind this is that businesses (especially startups and small/medium businesses) need to engage with prospective leads as soon as possible to prevent businesses from losing leads to their competitors.

Lucep then shared with us their challenge.  How do they go to market in the U.S.? How do they go to market in India? Can a single strategy be applied in both countries?  Or would each country require its own unique game plan?

The research:

picture2

Since we all hailed from different backgrounds, we knew that gaining an understanding of the product offering would require a considerable amount of research.  We decided to focus on 3 main pillars:

  • First, we looked to industry news, articles and blogs to learn as much as we could about sales acceleration and lead management. This meant keeping up with the latest industry news and articles on sites such as TechCrunch and following relatedt tech blogs.
  • We then analyzed the competition by downloading whitepapers, watching informational videos, and even contacting competitors directly to get a more in-depth understanding of their products and how Lucep might differentiate itself.
  • Most of our research insights were derived from interviews. We reached out via our personal and Haas networks to learn about which SaaS products were currently being used by companies in the high technology indstury.  Also, we ascertained whether these companies placed an emphasis on fast response to prospective leads (Lucep’s core value proposition) and companies’ feedback on Lucept’s product.

We spent the first 6 weeks of IBD (up until we left for Bangalore) vetting out the U.S. market only.  The focus switched over to the Indian market once we arrived in Bangalore.

Day of Arrival
The day had come and we finally arrived in Bangalore after enduring a 20+ hour travel time from San Francisco to Bangalore.  Our client graciously sent a car to pick us up af the airport.  As we traveled from the airport to the office, one visibly difference between the US and India became apparent.  Bangalore traffic is unlike we had ever seen.  There is endless honking coming from a mix of rickshaws, cars, trucks, motorcycles, and bikes that weave in and out of each other and avoid cows and other animals idling in the middle of the streets.  Yet, there seemed to be a hidden sense of order underneath the seemingly chaotic traffic since no accidents or road rage were observed and locals seemed to have mastered the art of the “near miss” when driving through a tangled web of people, animals, and cars.

After 2 weeks, we learned that the keys to successful driving in Bangalore require 3 things – a good horn, good brakes, and good luck.

picture3

picture4

Interviews:
Similar to our approach in the U.S., much of our research in India was based on interviews that were mostly set up by the client.  We had the opportunity to speak to a wide range of professionals including those working in sales, marketing, and even CEOs and founders of established Indian tech companies.  This was an incredible and eye opening experience and really brought to life some of the cultural differences between the U.S. and Indian markets.
One of these differences is the idea of “jugaad.” This word, originating from Hindi, refers to intelligent hacking to find a low cost solution.  We learned that SaaS has not been a successful model because of this juggad.  Rather than purchase a SaaS solution, many companies choose to “jugaad” a solution by creating their own in-house customer relationship management (CRM) systems, adopting the use of spreadsheets for complicated tasks, or installing pirated software.  We found that this greatly differed from the Silicon Valley startup scene where SaaS products such as Marketo, Hubspot, and Salesforce were fully adopted and paid for by organizations ranging from a handful to thousands of employees.

 

TechInAsia:
To supplement our research, Charlies Salazar was sent on Berkeley Haas Team’s behalf to attend the TechInAsia conference, a gathering designed to connect Asia’s tech ecosystem.  Conference attendees included a multitude of reps from startups across Asia, guest speakers, and investor panels.  The conference culminated in a pitch competition in which one lucky startup received financial backing to pursue their idea.

picture5

Reflection:
Looking back on the experience, it was nothing short of incredible.  We were extremely lucky to have been assgined to such a amazing client and wondrous country.  Lucep were incredible hosts and we were able to learn a great deal about the Indian technology and startup scene from them.  We thank the IBD program and Berkeley Haas for giving us this precious opportunity that definitely a trip of a lifetime.

For a more visual look into our trip, please check out our video blog:
https://www.youtube.com/watch?v=-01RrWtqGmE

Volcanoes, Desert, Snow, Graffiti, Barbeques, and Darth Vader – IBD Chile 2016

FTMBA students Claire Levy, Arun Kanuri, Vlada Alexandrov, Thato Keineetse, and Justin Savino-Sullins spent the past three weeks in Santiago, Chile working on an International Business Development (IBD) project.

Pre-Work Trips

Chile is one of the most geographically diverse countries in the world, but because it is so long, it takes a lot of time to travel to many of the most famous sites. Eager to see the country, we left Berkeley as soon as we could after finals in order to have time to explore before beginning work. A few of us flew up to San Pedro de Atacama, an amazing destination in the desert. We toured around geysers, hiked up sand dunes, swam in salt lagoons, and basked in hot springs. Atacama is the driest desert in the world (although nowhere near the warmest, which we discovered too late!) and sits on a major tectonic fault line, which accounts for some spectacular geological phenomena. We collectively took hundreds of photos of the surrounding volcanoes and spectacular sunsets.

A couple of team members drove up into the mountains around Santiago and took in the beautiful scenery of snowcapped mountains and Maípo, an active volcano. Battling jet lag and high altitude, they hiked to a waterfall and took photos of the rainbow it created.

Media_1

Media_2png

Media_3

Media_4

Working at Mediastream

We are here in Chile to work with Mediastream, a local startup that provides media streaming platforms to media companies and other firms. Through our research and conversations with our clients, we have become experts on tech terms like CDN, SVOD, OVP vs. OTT, transcoding, encoding, packaging on the fly, adaptive streaming technology, server-side ad stitching, and more. Our hosts put us up in the CEO’s office so that we could use the glass walls as whiteboards for our many charts, lists, and frameworks. It has been great to have our own space in which to discuss ideas and make decisions as a group, and there is a large Darth Vader model presiding over us to make sure we stay on task. We’ve also enjoyed the occasional visit from the CEO’s one-year-old son Max, whose smile is impossible to resist.Media_6

During our second week, our hosts threw us a barbecue lunch on the deck, featuring typical Chilean empanadas and completos, which are basically hot dogs overloaded with toppings, including guacamole. It was a great opportunity for us to chat with some of the other employees and ask some of our questions about the company culture and history. Everyone was very kind and welcoming, and we capped it off by all taking a selfie with Luis, the CEO and founder of Mediastream.

Media_7

Media_8

Living in Providencia

Our office and hotel are both located in the district of Providencia in central Santiago. It’s a very well-to-do neighborhood, with beautiful tree-lined streets, fancy homes, and great dog watching opportunities. It’s been relatively easy to adjust to the culture and lifestyle here because it’s not terribly different from the States: 10 hour working days, running in the park, and takeout sushi for dinner. There are some funny smaller differences, however, like the fact that every sushi roll but one on most menus has cream cheese in it. The Chileans love their queso crema! The biggest adjustment apart from the language barrier is probably the change in seasons. It’s been stranger than expected to experience autumn for the second time in seven months, and the chill in the air and falling leaves connote Thanksgiving while our friends back home are posting photos from Memorial Day pool parties!

Media_9

Media_10

Our neighborhood is in many ways non-representative of the typical way of life in Chile, so we were happy to discover a totally different world across the city and enjoyed a traditional dinner at a local restaurant on our way out of town for the weekend. As you can see in the photo, the crowds at the bus station were pretty intense!

Trip to Valparaíso

We spent our second weekend in Chile in the port city of Valparaíso, a city now known to tourists for its incredible display of colorful graffiti and excellent nightlife. We made sure to experience both, and enjoyed walking tours of the city and a night of dancing with a view of the bay.

Media_11

Media_12

 

Media_13

Media_14

While we were visiting, the president of Chile was in town for an annual address, and there were protests, and even a fire. We were perfectly safe, but warnings of strikes and protests have become fairly routine during this trip, as you can see from our email history.

Media_15

One of our favorite elements of the city was the stray dog population. The city is full of beautiful, clean, well-fed dogs that roam the streets and often walked along quietly to protect us. It’s traditional to offer the dogs a snack once they’ve safely delivered you home. We were also befriended by a cat, and a sweet puppy followed us into our hotel one night when we were back in Santiago.

Media_16

Media_17

 

Cultural Immersion

With the help of some of our Chilean Haasie friends and our Mediastream clients, we hit the town and made sure to immerse ourselves in the culture. Between language exchange meetups, balcony barbeques (three!), improve comedy, nights out dancing, museum visits, and pub crawls, we did our best to get to know the country and make some new friends. For our final presentation, we even gave ourselves new professional titles to represent our roles in the group. It was a great experience! Thanks to Mediastream and everyone who helped make it possible!

 

Media_18

Media_21

Media_19

We found a street dedicated to Dean Lyons!

 

Updates from IBD Team Cemaco

FTMBA students Geoff Grant, Juan Casanova, Jordan Pearson, and Carina Serreze are currently working on an International Business Development project with CEMACO, a large retailer, in Guatemala City, Guatemala. The team is helping the company refresh its Privilegio loyalty program strategy as the program celebrates its 30th anniversary.

In reading about the natural beauty of Guatemala, we lingered on German explorer Alexander von Humboldt’s famous words about Lake Atitlan, “. . . the most beautiful lake in the world.”

Picture1

Beautiful Lake Atitlan vista

Our team of four looked over the turquoise waters and shared the breathtaking view, the warm breeze, and a moment of perfect silence. This was our first trip out of bustling Guatemala City, where we mostly stayed indoors, and it was our first of many unforgettable experiences in Guatemala.

The City had its own charm. Less so in the sights or the views we took in, but rather in the warmth with which we were greeted. Our client, Andrea, met us with an enormous smile and welcomed us to her country with open arms. On our first day she toured us around the city and shared her beautiful home. Once we retired to the hotel suite, we reflected on our good fortune. Our accommodations, like our warm welcome, exceeded all expectations (see a few photos below). We woke up the following morning intent on returning the favor.

Our hotel suite’s living area

Our hotel suite’s living area

Our hotel suite’s master bedroom

Our hotel suite’s master bedroom

Our hotel suite’s loft bedroom

Our hotel suite’s loft bedroom

Our first week at CEMACO, Guatemala’s most respected and well-known retailer, consisted of visits to stores, competitors and warehouses. Think of CEMACO as a cross between Bed, Bath & Beyond and Ace Hardware – basically everything that you would need for the home – plus sister stores selling toys, baby items and construction materials.

We conducted customer interviews and met with CEMACO employees across the organization to build a deep understanding of our client. Most notably, however, on day one we launched a survey to 30,000 CEMACO customers, the culmination of dozens of hours of work in the preceding weeks.

Exterior of CEMACO’s store in the Cayala Shopping Center in Guatemala City

Exterior of CEMACO’s store in the Cayala Shopping Center in Guatemala City

Interior of CEMACO’s store in Cayala Shopping Center in Guatemala City

Interior of CEMACO’s store in Cayala Shopping Center in Guatemala City

Carina Serreze and Jordan Pearson conducting in-store product testing at CEMACO’s Cayala Shopping Center location

Carina Serreze and Jordan Pearson conducting in-store product testing at CEMACO’s Cayala Shopping Center location

Piano key-playing stairs inside of CEMACO’s store in Cayala Shopping Center in Guatemala City leading to the toy area

Piano key-playing stairs inside of CEMACO’s store in Cayala Shopping Center in Guatemala City leading to the toy area

Carina Serreze and Jordan Pearson taking a photo with Tito, the mascot for CEMACO’s sister toy store, Jugueton

Carina Serreze and Jordan Pearson taking a photo with Tito, the mascot for CEMACO’s sister toy store, Jugueton

: IBD team with our client Andrea in CEMACO’s warehouse in Guatemala City

IBD team with our client Andrea in CEMACO’s warehouse in Guatemala City

In the weeks that followed, our team built a roadmap for CEMACO’s 30 year-old rewards program, which had gone all but unchanged since inception, to turn it into a legitimate driver of loyalty and competitive advantage. We presented the key takeaways from our final deck, with 160 slides of original content, over the course of three-and-a-half hours with the company founders, the CEO and CFO, and members of the Marketing and IT teams. The meeting, by the founder’s own account, was an outstanding success. The company’s founder even called us “my heros” after we delivered our presentation! Our clients shared their sincerest gratitude for a job well done and immediately whisked us away for food and drinks at a chic bar followed by more drinks at a hipster art exhibit/abandoned warehouse nearby.

IBD Team with CEMACO’s CEO (Jonathan) and Marketing Team members (Andrea and Sofia) at an art exhibit in the hipster district of Guatemala City

IBD Team with CEMACO’s CEO (Jonathan) and Marketing Team members (Andrea and Sofia) at an art exhibit in the hipster district of Guatemala City

In the brief time that remains in-country, our focus will be on ensuring that CEMACO’s management and the loyalty program team have been equipped with everything they need to turn our business plan to action.

From seeing ruins in Antigua to scaling the Pacaya Volcano with our fearless guide and local CEMACO funnyman, Axel, Guatemala has been every bit as breathtaking as we could have hoped. And, as an added bonus, we’re happy to call our client, Andrea, a friend. Our flight home this weekend marks a “see you later,” but certainly not a final good-bye.

Please enjoy some of our favorite photos from the trip below!

Attempted (and failed) jumping shot in front of the Pacaya Volcano

Attempted (and failed) jumping shot in front of the Pacaya Volcano

Picture19

Our team enjoying a boat ride across Lake Atitlan

 

Our team reaching the end of a wobbly pier on Lake Atitlan

Our team reaching the end of a wobbly pier on Lake Atitlan

Our team catching a little rest amongst the ruins of an old convent in Antigua

Our team catching a little rest amongst the ruins of an old convent in Antigua

Dog lover Carina Serreze showing some love to the locals in Antigua

Dog lover Carina Serreze showing some love to the locals in Antigua

Welcoming the morning in the main plaza in Antigua

Welcoming the morning in the main plaza in Antigua

Local artisan market inside of a courtyard in Antigua

Local artisan market inside of a courtyard in Antigua

Butterfly whisperers Carina Serreze, Geoff Grant and Juanito Cassanova enjoy some bonding time with the local butterfly population in the Lake Atitlan Natural Reserve

Butterfly whisperers Carina Serreze, Geoff Grant and Juanito Cassanova enjoy some bonding time with the local butterfly population in the Lake Atitlan Natural Reserve

Hanging bridges hike in the Lake Atitlan Natural Reserve

Hanging bridges hike in the Lake Atitlan Natural Reserve

: Juanito Cassanova leading a pack of local “servicios taxi” up the trail to Pacaya Volcano

Juanito Cassanova leading a pack of local “servicios taxi” up the trail to Pacaya Volcano

IBD Team with CEMACO Funnyman Axel in Lake Atitlan

IBD Team with CEMACO Funnyman Axel in Lake Atitlan

All of the volcano selfies at Pacaya Volcano

All of the volcano selfies at Pacaya Volcano

IBD Team taking in the view of Antigua after a hike up to The Cross

IBD Team taking in the view of Antigua after a hike up to The Cross

IBD Team with CEMACO Funnyman Axel in front of Pacaya Volcano

IBD Team with CEMACO Funnyman Axel in front of Pacaya Volcano

The adage that learning happens best outside one’s comfort zone held true for team CEMACO. We expanded our horizons a great deal while working in a country none of us had visited before. Just as importantly, we feel confident that our hard work and fresh perspective will make a valuable difference in driving our client’s business forward.

We’re grateful to CEMACO for their amazing Guatemalan hospitality during our three weeks here, and we hope future IBD teams will have the pleasure of working with such a great client.

Sincerely,
Team CEMACO

IBD team with CEMACO’s Founder and Chairman Don Mario and CEO Jonathan at CEMACO’s headquarters in Guatemala City

IBD team with CEMACO’s Founder and Chairman Don Mario and CEO Jonathan at CEMACO’s headquarters in Guatemala City