All Around the World; IBD Teams In-Country

Written by:  Danner Doud-Martin, Assistant Director, Operations for the IBD Program

When I introduced myself to the Full-Time MBAs on their first day of class for the Spring IBD program, I told them I wanted to either be the sixth member of their team or be stowed in their suitcases.  There wasn’t a team I didn’t want to join as all 16 were going to work with great clients, on impactful projects, and in amazing destinations.  Now that our IBD students are scattered all over the world and sending photos and updates from their first weeks in-country, I am of course envious, but also proud to be a part of a program like IBD.  I am living vicariously through our Haas students as they have experiences that perhaps will change their lives, or at least make these next three weeks incredibly exciting.   

Team YGA having breakfast on Bosphorus river

Team YGA having breakfast on Bosphorus river

Teams tell us that they have been welcomed by their clients and the other members of the organizations with warmth, appreciation, and support.  They have enjoyed delicious local cuisine, been invited to people’s homes and seen the local sites.  They have toured crane factories, hospitals, warehouses, and flower markets.  Teams have scrubbed up and witnessed eye surgeries in Peru, been included in their client’s internal pitch meetings in Shanghai, and invited to lunch by the Prime Minister of Uganda.  They have been featured on local Turkish television and have conducted 3-hour design workshops for university students in Uganda.   

Team Seva before going into to witness a surgery in Peru

Team Seva before going into to witness a surgery in Peru

Importantly, they have learned more about their client’s needs: “One interesting thing that we have realised in our first 2 days is how much more we know of the business and the internal politics behind our client by just being here; which is something not very clear when you are sitting that far away,” shared one Team Lead.  There is an opportunity now to “fill in our gaps in knowledge through the interviews, market visits, and retail store visits we have scheduled over the next several weeks. We look forward to the rest of the trip!” shared the Agripacific Team.  IBD Teams also feel more connection to the client’s objective and how important the project outcome is to their client.   “It is most exciting to be on the ground here and feel the immensity and importance of the work that our client does,”  shared Blakey Larson, IBD Team Lead for Civil Right Defenders.  IBD teams also see where and how they can add value.  Team Lead, Harsh Thusu said of his project, “we are most excited about helping the accelerator in this interesting journey as they are at a crucial stage of their operations and our recommendations could bring great value to them to tap into the US market with a sustainable business model.”

Team ElectroMech Team ElectroMech with crane

Team ElectroMech

On their first day in-country, IBD Teams gave a day-of-arrival presentation, updating their clients on their findings to date and outlining their 3-week work plan leading up to their final presentations.  Teams felt good about their presentations and expressed how “engaged their clients were.”  They appreciated the collaboration, feedback, and lively discussions.  Carolyn Chuong, Team Lead for Team Makerere said that their clients were “very enthusiastic and also helped us refine our Theory of Change for the Center and think through private sector needs.”

Client’s have already shared accolades about their Haas IBD team members.  Khamisi Masanje, from Makerere University, said:

“This team is exceptional. They are very innovative, articulate, friendly and professional. The team has the right blend of skills because everyone is so good at what he or she does while at the same time, everyone is working as a team. The testimony from our Makerere students, who attended today’s design workshop led by the IBD Team, were so amusing.  I like the natural blend they are having with our students, staff and the general population of Makerere.  We shall surely miss our Haas students when they leave”.

YGA’s Sezin AYDIN said of Team Lead Chelsea Harris’s performance at their press conference, “Chelsea has done a great job, you

Team Ananda

can see how clearly she conveyed her messages, in a calm yet positively energizing way.  We are very happy that we had a chance to offer this kind of experience to our team and very glad that we represented YGA & Berkeley and the mission we serve together in science center project the most beautiful way possible”.

My favorite compliment was from Makerere’s Charles Baguma who said, “I think we got a high-flying team from Berkeley”.  In my opinion, Mr. Baguma’s comment resonates with me because Team Makerere and all of the other 15 Full-Time IBD teams are exceptional.  Based on their photos and comments, all the teams feel they are flying high right now.  Is it because of the incredible opportunity to work internationally on a consulting project? Is it because of the impact that our students are making on the company and the region or the bonds that are being formed between team members as they share this incredible journey? Is it the beautiful places they are visiting and the culture that they are experiencing? It is all of the above and more!  

You can enjoy their adventures by friending us on Facebook at bit.ly/facebookibd.  Each week we will post a blog written by each IBD team highlighting their experiences, and our first one written by Team Makerere can be found here.   You can also subscribe to our blog by going to bit.ly/ibdblog.

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Evening Weekend IBD Program Kicks Off

EWMBA IBD Students

While the Full-Time MBA (FTMBA) program is at the end of their engagement with IBD, 18 Evening and Weekend MBA (EWMBA) students kicked off their IBD experience on May 14th.  This is the 6th year that the course has been offered to EWMBA students and although the program is very similar to the FTMBA course, there is one significant difference: time.  The summer program has much less of it overall, as students only have seven weeks of instruction and two weeks in-country working with clients.  EWMBA Teams are also made up of 4-5 students and led by a Team Lead, who is a classmate but unlike the FTMBA Program, the EWMBA Team Leads don’t have the additional weeks to work with their client to build rapport and gather intel on their project before their Team Members join the project.  Instead, they have to jump right into the process and establish themselves as a lead of their project to their client and teammates.  When asked about his strategy for being a Team Lead at this point in the process, the Samai Distillery Team Lead, Sushant Barave said:

Team Aramis

“Although we are at a very early stage, I am realizing how amazingly competent our team is. In a way, this makes my job as a team lead quite easy! I hate to call it a ‘strategy’ because it really boils down to keeping things really simple at this stage – having open communication, a structured approach to understand and address client’s needs, and making sure that all of us are having fun in the process!”

This is a sentiment we hear often from Team Leads in both the FTMBA and EWMBA programs.  The Aramis Menswear Team Lead, Kalyan Pentapalli shared, “I have a very experienced team and sometimes it feels intimidating leading three third year students, but they have been gracious enough to let me set an example and lead.”

Lead, motivate, organize, delegate, and manage work streams is what our EWMBA Team Leads will do as they prepare to go in-country on July 1st.  It’s a quick turn-around and with full-time jobs and other obligations, it is a lot to manage.   “It has already been great working with the team, and we are getting familiar with each other’s working styles. Given our crazy schedules collectively as a group, we have also been open to calls ranging from 7 am to 11 pm – this goes to show the flexibility and commitment from the team members”, shares Barun Mazumdar, a member of the Aramis Team.

Many students come to Haas because of the opportunity IBD gives them.  The Team Lead for ACT,  Praveen Settipalli, was determined to take IBD before he graduated despite having a new baby and starting work at a startup.  He heard first-hand experiences about IBD from his classmates and he, like so many others, felt he could benefit from the opportunity to work on an international consulting project.  “As a product manager, IBD will help me renew my core-consulting skills of framing the problem, lead a diverse team to formulate the strategy and obtain resources for successful execution. Doing this in a different industry/culture with a team of amazing Haas MBAs will also teach me how to lead across diverse environments. Personally, the IBD structure would allow me to embrace uncertainty and openness and immerse myself in a new environment. I also hope to reflect on my current environment and leadership style while at the client location and come back not just with awesome solutions for the client but also unforgettable memories and experiences.”

Team Samai

Frank Schultz, the Instructor and Faculty Mentor for the EWMBA program is confident that his students will be able to balance all of their competing priorities to find personal and professional successes from their IBD experience.   “I have been teaching the EWMBA IBD program since inception and every year I appreciate how much my teams dedicate themselves to their client and projects to provide true ROI – despite their day jobs and their families.  I have no doubt that this year’s students will work very hard and like every year, they will enjoy getting a taste of consulting in a global setting.  They will undoubtedly come back from their two weeks in-country with new perspectives, tools, and confidence to try different approaches.”

Teams will travel all over the world this July.  Praveen’s team will work with a social enterprise that provides entrepreneurship training and mentorship to young Zimbabweans and Sushant is taking his team to Cambodia to work with a rum distillery start-up.  We have one team that will travel to Mexico to work with a consumer and corporate financial services company, and Kalyan’s team will work with a privately held 20-year old menswear retailer in Brazil.  We are confident that these EWMBA students will have unforgettable and invaluable experiences.

Team ACT

Tackling the Youth Skills Gap in Uganda: An Update from Makerere University

Written By: Team Makerere, Hans Klinger, Elizabeth Foster, Matthew Hamilton, Jeannie Valkevich, and Carolyn Chuong

Our sweet ride while in Kampala that we affectionately call the “Mute-mobile” (our IBD team is creating the strategic plan for the Mutebile Center at Makerere University)

Our sweet ride while in Kampala that we affectionately call the “Mute-mobile” (our IBD team is creating the strategic plan for the Mutebile Center at Makerere University)

We arrived in Uganda around midnight, which meant we needed to wait an extra day to see the bright blue sky, rich red clay, and lush green foliage of East Africa. However, what we didn’t have to wait for were the bright smiles of the welcoming Ugandan people. Charles, one of our clients at Makerere University, was awaiting our arrival with a Berkeley baseball hat, personalized sign, decaled car, and a grin ear to ear. This would become standard during our first week in-country, when we would meet Makerere students, university professors, the Governor of the central Bank of Uganda, the Prime Minister, and many others.

Our team is working specifically with the Makerere University Private Sector Forum (PSF), which was established 11 years ago as a public-private partnership in the country’s largest and most prestigious university. The Forum’s mission is to bridge academia and the private sector to foster socioeconomic development throughout the country. It’s now launching a new center, for which our IBD team is creating the strategic plan, that will address the youth skills gap in Uganda.

Jeannie Valkevich demonstrating how to create a journey map

Jeannie Valkevich demonstrating how to create a journey map

Before arriving, and continuing into our first-week in-country, we’ve conducted over 50 interviews across what our client calls the ‘trinity’: Academia, the Public Sector, and the Private Sector. Part of the process was understanding the student perspective and, in particular, their pain points as they enter the workforce. To that end, we carried out a design thinking workshop for 23 students, led by our team’s former rockstar teacher (and timekeeper connoisseur) Jeannie. After a silly icebreaker that involved some pretty embarrassing dance moves on our end, we asked students to draw out their “journey maps.” Students mapped out the high points when they felt encouraged and confident about the career development process, as well as low points when they felt confused or discouraged. Given that the students were overflowing with ideas Jeannie had her work cut out facilitating the group discussion.

Matt Hamilton showing off his flawless dance moves during the icebreaker

Matt Hamilton showing off his flawless dance moves during the icebreaker

The workshop really started to get rolling after the break. Four groups of students, each paired with one IBD team member, began to ideate on potential programming for the new Center. After diverging, we encouraged students to converge around an agreed upon set of programs. The groups came up with a number of creative ideas–everything from a student-run farm, to a marketplace to share student ideas with the private sector, to a cross-faculty idea sharing platform. The groups then presented their ideas and recommendations (Shark Tank style) to PSF leadership. And they weren’t shy about asking questions or challenging each others’ proposed programs. As we closed out the session, we had to cut off half-a-dozen raised hands and ask them to keep the conversation going after the workshop. It was pretty inspiring to see how much energy the students had at the end of the three hours. One of the PSF staff members Patrick remarked afterward, “Our students often feel like their voices don’t matter–they were so happy to have their perspective considered.”

Hans Klinger working with the students as they begin to converge on a program idea for the center

Hans Klinger working with the students as they begin to converge on a program idea for the center

After wrapping up the design workshop, we headed over to the Parliament of Uganda to meet with the Prime Minister, Dr. Ruhakana Rugunda, who just happens to be a Cal Alum. Dr. Rugunda has been a staunch supporter of this new center at Makerere University from the start. Before getting down to business, he was eager to hear which states in the U.S. we hailed from. He was back on campus just a few years ago for a class reunion, which I’m sure made some of his classmates feel unaccomplished. Apparently, Berkeley hasn’t changed much since 1978. He also mentioned there was an East Africa Berkeley reunion in Kampala just a few months ago–pretty cool knowing there’s a Cal Bears community in this part of the world. Before heading out, we gave Dr. Rugunda a Cal pennant as a gift, which we’re sure certain he’ll hang behind his desk, right next to the flag of Uganda.

Left to right: Jeannie Valkevich, Matt Hamilton, Khamisi Musanje (Makerere University), Dr. Ruhakana Rugunda (Prime Minister of Uganda), Carolyn Chuong, Beth Foster, and Hans Klinger

Left to right: Jeannie Valkevich, Matt Hamilton, Khamisi Musanje (Makerere University), Dr. Ruhakana Rugunda (Prime Minister of Uganda), Carolyn Chuong, Beth Foster, and Hans Klinger

More to come from Kampala soon!

Young Guru Academy (YGA) Partners with IBD for a Brighter Future

“IBD was the best experience I had at Haas.”  One of the reasons we repeatedly hear this sentiment from our Berkeley-Haas alumni is because of the client/student project dynamic.  The IBD experience goes beyond the classroom and intersects with real life.  For 24 years IBD clients have looked to the MBA’s in our IBD program to solve concrete challenges for their organizations.  They have invested their time, resources and trust in our IBD consulting teams.

One of our exceptional spring 2017 IBD client organizations is known as Young Guru Academy or YGA.  YGA is a non-profit organization founded in Turkey in 2000 with the mission of cultivating selfless leaders to realize the dream of a brighter future for younger generations.  YGA students volunteer over 3,000 hours of their time working in teams on social innovation projects.  The organization focuses on three fields of innovation – science, orphans, and the visually impaired – and develops innovations that impact the lives of many in these areas.

We asked Sezin Aydin, YGA’s Director of International Affairs, to answer some questions about YGA and the IBD experience to date.

IBD: What made you decide to participate in the IBD program?

YGA:  Over the years, we have experienced that the essence of a fruitful partnership is one of shared values and meaning. Once we saw that (Berkeley-Haas and YGA) both value field study and we both find the development of a student imagining a better world to be meaningful, our passion in participating in the IBD program grew.

 

IBD:  What do you hope to accomplish from your IBD experience?

YGA:  The field we chose to collaborate with IBD Students is YGA’s project on the advancement of science among youth.  The IBD team is specifically working on developing sustainable marketing and financial strategy for all three parts of the science project- the launch of a Science Museum to inspire youth and adults with attractive, inspiring and thought-provoking content, production of a Live Science Show, which will be broadcasted on CNNTurk; and the distribution of Science Kits which has been designed by YGA graduates and funded through crowdsourcing.

What strongly unites the IBD team and YGA in this project is the shared dream of children becoming more curious and enthusiastic about science. YGA brings years of experience of working with students from age 10 to 22, visually impaired students, orphans and recently, refugees, as well as knowledge of local opportunities, obstacles, and challenges. The IBD students, on the other hand, bring a global perspective as each team member comes from a different background and knowledge of best management practices.

IBD: How has the IBD experience been to date?

YGA Visits Berkeley-Haas

YGA: It has already been an amazing experience. Even before YGA was selected to participate in IBD program, we always felt we are on the same team. We are aware of the approach most international universities adopt for programs in Turkey nowadays. There are not enough words to explain our gratitude to Prof. Kristiana Raube for the support she has provided to YGA. We very much appreciate her confidence in us, and we will strive to make this meaningful collaboration work in the best way possible.

IBD: Have you enjoyed working with your Team Lead, Faculty Mentor, and newly formed Team Members?

YGA:   Prof. Kristi said in our last meeting, “We feel like we are old friends now.”  This is exactly how we feel about each other.  Team Lead Chelsea Harris and Prof. Kristiana Raube devote many hours each week and have brought valuable resources to the YGA Science Project.  Our team members, Amol Borcar, Mariana Martinez-Alarcon, Annie Porter and Jeanne Godleski, have impressive backgrounds from diverse fields.  Their combined strength is a valuable resource for this project.

Berkeley’s culture is very close to YGA’s culture.  We believe in the essence of Berkeley Culture’s 4 pillars, just, we have them in different words. We believe in questioning the status quo: we say “Positive Challenge” to do things in a better way.  We believe in confidence without attitude: we say “Selfless Confidence.”  We believe in the unlimited potential we possess: we say “Best Today, Better Tomorrow.”  And we always believe in students: we say “Our main project is people project.”

IBD: Are you excited for any part of the process that is coming in the future?

YGA:  Next week, our team will present a benchmark analysis of world-class science museums, their key performance indicators (KPIs) and examples of some of the best practices. The most exciting part will be their final presentation which they will be delivering to a very high executive level audience- the advisory board of the Science Museum. As challenging as it may be, we have no doubt it will also be a broad experience for them.

IBD: What are you most excited to share with your team when they arrive in Istanbul?

YGA: Most importantly, we would like to share the YGA culture. We already consider them YGA students, like ourselves. We would like to share our challenges and what we have learned from them.  A special trip to Trabzon-Tonya, a north city by the Black Sea, is planned which includes science workshops with primary school students.  

There will be two notable events which will take place during our teams’ in-country visit: Great Place to Work Awards Ceremonyin which YGA will be awarded a Great Place to Work in Turkey for the second time; and the YGA Annual Advisory Board Dinner in which YGA will announce its new entrepreneurship model.  

Finally, İstanbul is one of the most glamourous cities in the world.  We will enjoy the most beautiful views of this city throughout the program. Of course, Turkish cuisine is an inseparable part of the program, so we advise our team to start exercising in advance to make room for delicious food!
The IBD Team leaves for Istanbul on May 13th to experience all that YGA has planned for them during their three weeks in-country.  We look forward to hearing from the IBD Team about their experience.  Please check back over the summer as we will feature blogs written by our student teams.  We leave you with the last thought from Chelsea Harris, the IBD Team Lead, about how she feels about the partnership with YGA.

Whitney Hischier, Member of the “A Team” IBD Faculty Mentors

Whiney in Busan, Korea

IBD Faculty Mentor Whitney Hischier spent most of her career in change management and system implementation consulting, primarily on international assignments.  She is a Berkeley-Haas MBA alumna, but not an IBD alumna.  While an MBA candidate, Whitney was denied admission into the IBD program while because “she already had too much international experience.”

Thankfully, this rejection early in her career didn’t dissuade Whitney from joining the IBD Team in 2009 as a Faculty Mentor so that she could combine three of her passions:  international work, consulting, and experiential learning.  As an IBD Faculty Mentor, Whitney’s role is to coach student teams throughout the IBD course (she is currently mentoring four IBD teams during the spring 2017 IBD program), but Whitney goes beyond guiding her students to figure out a direct solution to their clients’ business challenges.  

“The IBD experience for students is really powerful”, reports Whitney.  “For some, it creates a lifelong love of

Whitney in Jeddah

international travel and work; for others, they realize it’s the last thing they ever want to do.  Either way, this ‘try before you buy’ experience is fantastic to help our students better determine what they want to do when they graduate.”

Ideally, Whitney wants her students to come back from their IBD projects overseas and say “that changed my life” and “I love international work” — but she would settle for good client management and awareness of the wider world.  “Given the current nationalistic political climate in the US and creeping xenophobia, I think IBD is more important than ever to encourage our students to be global citizens”, says Whitney.

As for teaching students to learn or hone their consulting skills, Whitney believes that the role of IBD student consultants is to help their clients gather and structure information to make better management decisions.  Whitney emphasizes that consulting is about the ability to build relationships by listening, asking good questions, and establishing trust.  It goes beyond the skill of researching online.  “Our projects may have a scope around strategy or technology but bottom line, this is all about relationships and people.”  

Whitney and American Univ. Mongolia

Whitney practices what she preaches and her student Team Leads can’t say enough good things about her.  “Whitney is so cool, and so real.  She is unpretentious, approachable and yet gets right down to business to accomplish what is needed”, said Nikkei’s Team Lead, Kasey Koopmans.  “In one particular high stressful moment, Whitney defused our nerves and brought everyone back to earth so we could feel good about our part in the situation.”

For Whitney being a good Faculty Mentor is leveraging her networks “to help students connect with experts and customers who can help with their research.”  Whitney’s network is far and wide, said the Nikkei Team Lead. “Whitney was able to set up many expert interviews for our project. She also offered to connect me with contacts she might have that would help me in my internship hunt.”

Even with this kind of support, Whitney doesn’t micromanage her teams but encourages “students to take risks and learn enough about a subject to be dangerous.”  Her students agree that she does an excellent job of walking the fine line of being there to help when she is needed and remaining hands off.   “She allows us to be creative and to manage the relationship with the client”, according to one of her students. “ I have been able to be the lead on the project and actually do the real-world consulting work.”

Above all, Whitney is fun, says Team Lead Elspeth Ong.  She invited all of her IBD Teams to come over to her house for a team bonding event where they jumped on her trampoline, rode a zipline, and climbed up into a tree house.  As one of our outstanding IBD Faculty Mentors, Whitney Hischier clearly personifies the Berkeley-Haas defining principles of “Confidence Without Attitude” and “Beyond Yourself.”  Thank you, Whitney!

IBD Teams United – The 2017 Full Time MBA IBD Program “Big Reveal”

017 Full Time MBA IBD Program “Big Reveal” Day

Finally, the wait is over!

The Spring 2017 IBD program Team Leads, faculty, and staff don’t have to stay quiet any longer.  The IBD “Big Reveal” event took place on March 2nd when each Team Lead welcomed their respective Team Members with a short two-minute video on their client, their industry, and their overview on what the team has been tasked to solve.  Team Leads also included information about their project destination and what they might experience while living and working for three weeks in-country.  Finally, Team Leads presented their four new Team Members with a small gift that represented something about their project country or client.

Said one Team Member of the experience, “The IBD reveal day was a lot of fun. (Team) Leads did a great job staying silent until the day of so it remained a mystery, which I loved. The videos were hilarious and all of the gifts were so thoughtful.”

Team Tekes has hugs all around

Clapping, hugs and handshakes were exchanged after each IBD team was revealed.  

Another incoming IBD Team Member commented that “I loved seeing all of the fun videos and learning about all of the projects!  The local country specific gifts for team members made the reveal especially tailored and fun.  I was so excited to find out that I’d be spending my summer in Thailand, with a great group of people, working in a new industry.  It is sure to be a fun experience and I look forward to being challenged personally and professionally along the way.”

Team ARM meeting for the first time

Once the IBD project “Big Reveal” was concluded, it was time to get the newly formed groups working on a team building exercise called the Viking Attack – a longstanding IBD tradition.   Building successful team dynamics is one of the main goals of the IBD course; IBD Executive Director Kristi Raube often describes IBD as “teamwork on steroids.”  Although there are many courses at Berkeley-Haas in which MBA students work in teams, there isn’t one quite like IBD in which students end up spending three weeks together outside the US working on a consulting engagement.  As Kristi Raube put it, “we really emphasize teamwork, as students will need to rely on each other in-country.  International work is all about being flexible and being able to handle unpredictable and difficult situations.”  

YGA Team Lead giving her new Team Members yummy baklava

Over the next seven weeks leading up to the departure to their respective project countries, IBD teams will work to gather more insights from their clients, conduct extensive research, and tackle the problems they have been tasked to solve.  At the same time, Kristi Raube and the IBD Faculty Mentors will work with the students on IBD course goals like developing consulting skills and techniques, communication and storytelling skills, and understanding cultural dynamics.   As Faculty Mentor Judy Hopelain observed at this point in the course, “My teams are excited, revved up, and they know what they are doing.”  

Team G-Hub

Tune in next month when we check back with the IBD teams on their progress, and we learn how ready they are to head out on their international adventures.  

To see all the photos from the Spring 2017 IBD Program “Big Reveal”, click here.  https://drive.google.com/open?id=0ByYfWhxK5s7RUzJQX1BULU11VFk

Team ElectroMech

 

Frank Schultz, IBD Faculty Mentor and Instructor

frank-schultz-compressedThe Haas “Student Always” principle resonates strongly with Faculty Mentor and Instructor, Frank Schultz. “Each time I teach it’s a learning opportunity for me” shares Frank.  “I get to learn about new, exciting places, companies, technologies, and I get the opportunity to work with new students.  Every team, every project is so different.”    

This is Frank’s 7th year of being a Faculty Mentor for the Full-Time MBA IBD program and he has been the Evening-Weekend MBA IBD instructor since its inception in 2012.  As an IBD instructor, Frank loves that he gets to keep one foot in academia and one foot in the business world.  “With IBD I get to apply the theories I am teaching in class to the real world and see what is changing in the business world on a global level.”  

Frank wants his students to adopt this same methodology of applying the skills they are learning in the classroom to real-world situations. “This is where the rubber meets the road”, says Frank, “These are real organizations with real situations that need to be solved. This is valuable work and I want my students to see the value they are giving to their clients and getting from the class.”

To get the full experience, Frank stresses to his students that before they try and “solve” anything, they need to first build a relationship with their client.  He realizes this can be tough, but by slowing down and asking more questions, students can really get at the true root of the problem. “I want my students to walk away from this saying it is the best experience that they had as an MBA.”

Frank has been teaching at Berkeley-Haas since 2005 when he left Michigan State University and followed his wife, former Haas COO, Jennifer Chizuk, to Berkeley.  He has taught Executive Leadership, Competitive Strategy, and International Seminars in Brazil and China in addition to spring and summer IBD. His teaching has consistently placed him in Haas Club Six for outstanding teaching.  Frank says the role of IBD Faculty Mentor is very different.  He regularly works on balancing the different roles he has to play as a mentor, supporter, instructor, and grader.  

Frank coaching Technology Team Leads, Raphy Chines and Harsh Thusu.

Frank coaching Team Leads, Raphy Chines and Harsh Thusu.

Frank admits, “I am always trying to figure out the nature of the relationship.  Sometimes I need to be more hands off and other times I need to offer more support to my students.  I want them to learn for themselves but I also have to be task driven.  Each team dynamic is different and each person reacts to my approach differently.  Relative to teaching my other classes, I have to feel comfortable with having less control over the process. There is no determined journey and as we teach our IBD students’ to be flexible, I, too, have to be flexible with the uncertainty.”  He also jokes that a good Faculty Mentor has to be available to be on calls at all hours, especially very early and very late.  

Frank and Jennifer in Mendenhall Glacier, Alaska

Frank and Jennifer in Mendenhall Glacier, Alaska

One of the perks of teaching international courses is traveling abroad. Frank’s favorite city is Rio de Janeiro because he loves the beautiful scenery, happy people, caipirinhas (Brazil’s national cocktail made from lime, sugar, and cachaça, a spirit distilled from sugarcane juice), and picanha, a popular Brazilian cut of beef.  When asked if he had any travel advice, Frank laughed and said, “Travel business class.”  

2017 IBD Draft; Team Leads Select Their Four Team Members

A sea of resumes covered the IBD classroom tables on February 16th as Full-Time MBA Team Leads and their Faculty Mentors from four categories of IBD projects (Wild Card, Technology, Social Impact, and Retail and Consumer) met to identify and draft four additional Team Members for each IBD team.  The Team Leads were looking for the perfect balance of talent and experience to round out their individual IBD teams.

Faculty Mentor Whitney Hischier and Team Leads Elspeth Ong and Kasey Koopmans

Faculty Mentor Whitney Hischier and Team Leads Elspeth Ong and Kasey Koopmans

As the IBD Team Member draft proceeded, there was no drama or contention, and everyone came out of the process not only as friends but team allies.  While Team Leads looked out for their own team’s interest, they also kept in mind what worked best for their fellow Team Lead’s teams.

“It’s all about balance,” said one Team Lead when asked about her strategy.  “The goal is making the best team for all of us.”   

It was a very collaborative process across all four project categories.  In addition to keeping an eye on their own team’s needs, individual IBD Team Leads looked out for the interests of the incoming Team Members.  There was a considerable amount of internal group discussion to make sure that each Team Member was assigned to his or her best project based on previously expressed project preferences.  Personal insights and class awareness also played a role in team selection: in many cases the Team Leads said to each other that a certain potential Team Member “would be perfect” for another Team Lead – sharing their knowledge of that individual’s strengths as a project candidate and how that person could positively affect the project team.

The Retail and Consumer Goods IBD group working on their selection of Team Members

The Retail and Consumer Goods IBD group working on their selection of Team Members

In the end, all of the Team Leads appeared pleased with the selection of their respective Team Members.  Overheard was this comment about the overall draft process: “I love my team.  That was way better than I thought it would be.  Our group was extremely supportive and made sure we all got the skills we needed to be successful.”

Team Leads Nolan Chao, Harsh Thusu and Raphy Chines

Team Leads Nolan Chao, Harsh Thusu and Raphy Chines

Next on the agenda for the Team Leads is making a short video that will introduce the newest Team Members to their respective projects.  These individual video presentations will be shared on March 2nd at the “Big Reveal” IBD class,  during which incoming Team Members will learn about their IBD project, as well as their Team Lead, Faculty Mentor, client, and project destination.  Here in the IBD program, we can’t wait for March 2nd.  Stay tuned for more!

 

 

Updates from IBD United Kingdom – Team RIU

IBD London: A Developed Country assignment doesn’t protect you from uncertainty, chaos, and self transformation

EWMBA students Arun Arunagiri, Ben Kagonyera, Sharon Kam, and Pavithra Krishna spent two weeks researching the feasibility of a startup budget hotel investment in Central London for a group of investors.

Hi!  We’re team RIU — an enthusiastic bunch hailing from the US, India, and Uganda!

Brainstorming in country, from L-R: Pavi, Sharon, Ben, & Arun. T-E-A-M spells TEAM :D

Brainstorming in country, from L-R: Pavi, Sharon, Ben, & Arun. T-E-A-M spells TEAM 😀

We’re a diverse team who had never met each other prior to the IBD course, but working together came very smoothly almost immediately since we all had the same goals in mind — to work together harmoniously and to do the best job for our client.  We also were brought together by the fact that we knew that the most valuable asset from this class would be the insights and perspectives from each other.

In our super tiny hotel elevator!  It’s amazing we had enough space to take a #selfie!

In our super tiny hotel elevator! It’s amazing we had enough space to take a #selfie!

Getting to know each other and the client was pretty easy — we sought to help our client develop a business plan to enter the budget hotel market in Central London.  In reviewing the research, though, we were overwhelmed with the amount of information and the depth of our ignorance — ARR / RevPar / ADR — what were all these terms and, more importantly, how could we master our knowledge to bring something thoughtful and meaningful to our clients?

Day of arrival presentation & Hypothesis pivot

Meeting up with our clients after work in one of London’s few “al fresco” patios

Meeting up with our clients after work in one of London’s few “al fresco” patios

What a pleasure it was to meet our clients in person!  For the first full comprehensive presentation of our initial findings, our client set up a meeting with several of his contacts, including a hedge fund investor and the Head of Business Development for Four Seasons Europe.  Given our position in Silicon Valley and our preliminary research, we were able to provide some insightful commentary on the impact of the shared economy and potential impact of AirBnb.  Our core studies helped determine and analyze key metrics to focus on with regard to supply and demand metrics and how it would impact the potential markets for hotels and hospitality.

Our financial analysis of the current business model, however, remained unclear.  Given the high prices of real estate in London, would our client be able to overcome the required hurdle rates for them and their investors?

Pics or it didn’t happen!  Photos of our team with industry thought leaders in the hotel & hospitality industries

Pics or it didn’t happen! Photos of our team with industry thought leaders in the hotel & hospitality industries

Our first conversations in a pub in central London would shape the research in the ensuing days, which included touring dozens of hotel rooms in targeted areas and interviewing hotel managers, owners, research analysts and industry experts.  Our days of research and interviewing were intense, exhausting, as well as exhilarating — we were able to meet and interview and learn from a variety of perspectives and personalities amongst one of the most diverse cities in the world.

A collage of but a few of the many hotels we investigated in our research of London hotelling

A collage of but a few of the many hotels we investigated in our research of London hotelling

But in tandem with our research was the opportunity to learn more about London as tourists — for three of us it was the first time venturing into Europe!  We got to partake in cultural events such as watching the sunset from the London Eye, enjoying high tea, and enjoying some of the best chicken we’d had in a city notorious for the lack of food options.

What a view!  Beautiful sunset panoramas from the London Eye

What a view! Beautiful sunset panoramas from the London Eye

There’s no business like High tea business @ Sketch all you can eat & drink!

There’s no business like High tea business @ Sketch all you can eat & drink!

At the end of our research, at day 9, we’d finally come to some difficult, but conclusive insights.  First and foremost, the London market would not sustain profits necessary to attract investors and necessary returns for the proposed budget hotel model.  While the term “pivoting” on an original idea is one that is thrown around pretty often in Silicon Valley, it presented an intimidating challenge halfway through our in-country experience.  Feeling somewhat deflated, many questions circled our team at this tenuous juncture: how could we pivot in a way that could reframe the proposal into one that would work for our client?  Given this initial setback, could we reconcile what we’d done out of country to the expectations in country?  In light of time that was passing faster and faster, how could we help the client get the most of our time?  Getting to know the clients better and seeing them not just as clients, but as real people who we wanted to help only increased the sense of urgency of the task at hand.

The remaining days we saw our directives and work change as a team to meet the uncertainty of the work before us.  We learned to fully trust and depend on each other.  We learned to recognize that obstacles were inevitable, but that together we could work through them.  Most importantly, we learned that we could come together as a team more strongly than we could produce individually.

The final presentation

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It took days of additional research, late nights, and a relentless search for truth, (which harked back to the initial “Viking” experiment we had in class, which implored us to focus not on all information, but rather the most pertinent information).  We presented in front of our clients and a leading industry analyst in the hotel and hospitality space on our final insight findings and how the client could re-approach their investments in the hospitality sector to achieve a richer return that would satisfy their initial return requirements.  This discussion led to a final reframe of approach, and we celebrated as a group at the end of our two weeks over dinner and a beautiful walk through London with our client and their families.

Farewell London -- a walk to remember :)

Farewell London — a walk to remember 🙂

 

Updates from IBD – Team Rwanda

Shaping Sales Strategy in Nairobi Kigali

Berkeley-Haas FTMBA students Jesse Guzman, George Roche and Isabele Schuhmann traveled to Rwanda during Spring 2015 IBD to work with a Nairobi-based software startup company.

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Initiation

Barely into our second semester in early 2015, we embarked on the start of our IBD journey. It was then that we learned we’d be working with a Nairobi-based software startup, helping to develop a comprehensive sales strategy. After a few weeks of getting smart on the company and the market, we developed a point of view. For us, the initial project scope – focused on tactical systems such as employee training, compensation, and retention – did not address a critical strategic concern: customer understanding. We believed this would set the proper foundation for an effective sales strategy implementation down the road. As such, we convinced our client on the value of shifting gears and started focusing on customer insights.

A second change of plans…

On the day before takeoff, our IBD team received a very unexpected email that would dramatically shift both our project scope and experience abroad. Due to unforeseen events, we were asked by our client if we’d instead join him in Rwanda. In the spirit of adapting to the rapidly evolving world around us (as good MBAs should), we accepted his offer and were on our way.

Heading to Kigali changed more than our flight itineraries. Instead of continuing to focus on insights from customers within the humanitarian space, our new objective was to explore new industry use cases and design a structured way to assess and prioritize them. Additionally, we worked with our client to look at the bigger picture, identifying and assessing strategic alternatives for the business.

Life in Rwanda

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Rwanda is a beautiful country. Despite its tragic recent past and continued struggles with poverty, its resiliency is exemplified everywhere – in its cleanliness, smoothly paved and lit roads, and genuinely kind people. During the week, we got to know the city through company visits and coffee shop work sessions.

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On the weekends, we ventured outside of the city. One trip took us to Lake Kivu – an amazingly beautiful and equally dangerous lake that shares its shorelines with the Democratic Republic of Congo.

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On another occasion, we hiked Mt. Bisoke, a 3,700 meter volcano at the crux of DRC, Uganda, and Rwanda.

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Perhaps our most cherished excursion was our gorilla trek. This was seriously amazing. For an hour, we got to hang with 10 of fewer than 900 wild mountain gorillas left on this planet.

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Fruits of our labor

Following our three weeks in Kigali, and months prior at Haas, our client was pleased with the work we had done for him. In addition to the strategic guidance we provided, we also helped our client develop relationships with more than twenty local Kigali businesses in five industries in which he had previously not operated in. With our support, our client was even able to sign one new contract during our three weeks in-country, and we left Rwanda with several more pending. Overall, it was an incredible experience that I’m confident none of us will forget.

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