IBD Helps EWMBA Student Pivot to New Role: Interview with Shaun Hundle, ‘19

Shaun Hundle, Haas MBA '19

Shaun Hundle, Haas ’19

Evening & Weekend MBA (EWMBA) student Shaun Hundle, ‘19, is graduating in May.  Shortly after that he will start a new role as the Manager in Consulting & Analytics division at Visa.  Shaun was a 2018 Summer IBD student who spent two months working on a project with a financial services company located in Mexico City.  We interviewed Shaun about his IBD experience and how it helped him pivot to his new career position.

IBD:  What is your current position now?  

Shaun: I am a Project Manager at the Swedish Trade and Invest Council, a go-to-market consultancy affiliated with the government of Sweden to assist Swedish companies to expand globally. As Team Lead of our Healthcare and Life Science practice, I’ve spent most of my time with small to mid-size Swedish companies looking to enter and grow in the U.S.

IBD:  Tell us a little about your new upcoming role at Visa as a Manager in Consulting & Analytics division?

Shaun and his team in Mexico during 2018 IBD Summer program

Shaun and his team in Mexico during 2018 IBD Summer program

Shaun: I will take on a Manager role on the Consulting & Analytics team. I will still be client facing (although focusing on only one or two clients at the same time, unlike at my current company) and leading the internal delivery. At Visa I will be working more with quantitative data than the qualitative consulting I’ve focused on to date, so I see this as an excellent opportunity to gain a new skill set and transition to the fin-tech industry with a globally recognized company.

IBD:  You worked for a large financial company in Mexico City last summer for the 2018 IBD program. Did this experience offer you new skills or insights that helped identify this new opportunity for a career shift?

Absolutely! The work we did was very similar to the type of work I will be doing with Visa’s clients, including data analysis. Having this type of hands on consulting experience gave me very relevant experience to talk about in my interviews with Visa, as well as strong knowledge in the retail banking and payments industry ecosystem.

IBD: What did you take away from the IBD experience that you plan to apply to this new role?

Shaun:  I learned quite a bit about how to leverage influence in a larger organization, as well as understanding how to manage various stakeholders from different divisions who we were responsible for delivering to. My big take-a-way was that it’s important to listen and build trust with various stakeholders before doing the more complicated work of presenting and recommending solutions that some stakeholders may not like.

Shaun Hundle and Team- 2018 IBD summer final presentation for client

Shaun Hundle and Team- 2018 IBD summer final presentation for client

IBD:  Do you have advice for other MBA students who are thinking of a career change? How can they utilize the IBD experience to test this hypothesis?

Shaun: IBD gave me the opportunity to have an “internship-like” summer project that became invaluable to speak about in my interviews and conversations when I was recruiting in the Fall, so I think this is a great opportunity for Evening & Weekend MBA students especially. It definitely allowed me to pivot towards tech, fintech, and consulting roles a bit easier than previously, since I had direct experience I could point to. Although I had previous consulting experience, I didn’t have much experience working in fintech, retail banking, or payments, but the exposure to the industry I received through IBD was great in helping me decide where I wanted to focus for Fall recruiting. There is a high level of diversity in the types of IBD clients and industries which makes it a bit of an adventure, but there is a lot one can gain out of the experience, especially if you are still a career or industry explorer.

End of Interview:

We in the IBD program love hearing from our IBD students about their experience working on international consulting projects, and we especially love it when the experience contributes to making valuable career choices.  Shaun’s experience is not unlike many MBA students who participate in the IBD program. If you are a Berkeley Haas MBA student, and would like more information about IBD, click here or contact the IBD program office.

A Week in the Life of an IBD Team – Team Ananda

Written by Igor Borges, Stan Cataldo, Ryan Dingler, Elaine Leong, and Mila Pires, of the Ananda Development team in Thailand.

It was May 13th at 6pm and our team had just arrived in Suvarnabhumi, Bangkok’s main airport. Ryan (one of our team members) hailed us a Grab, Thailand’s Uber, and we were on our way to the hotel. In the hot and humid Thai weather, we passed two of our clients real estate developments. During our research, we found Ananda Development (our client) had a strong real estate presence in Bangkok and were already finding that to be true!

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The next day we met Lloyd, our main employee contact and the best host we could have asked for. He introduced us to his staff and gave us a tour of the office, which looked more like a high-tech company office in the Bay Area than a real estate company.

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After showing our initial research and framework to Dr. John, Ananda’s Chief Development Officer, we rebuilt our deck to dive deeper into the solutions we identified as strongest in preparation for our field research the following day. To decompress, back at the hotel we began a tradition, which continued for the full three weeks, where we would all play foosball but only Elaine would win. Then we managed to get through the intense Bangkok traffic to Beer Belly, a restaurant recommended by an employee at Ananda, where played some pool, air hockey and ping pong along with eating fried pork skin and some (very) spicy food.

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Tuesday during the day, Lloyd and his team setup tours of three of Ananda’s real estate developments, from pre-construction to fully sold-out and transferred properties, including an amazing 4D projection for the Ashton brand (Ananda’s most luxurious sub-brand). The three developments were all different Ananda sub-brands (these brands vary by target resident income and style) which gave us a good perspective of the various types of customers Ananda attracts.

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In the afternoon, we went to dinner with Ananda and a USC-Marshall team that was also doing a project with Ananda. It was a great opportunity to mingle and try several typical Thai dishes that our Ananda team ordered for us. This was also the point where Ryan was introduced to mango sticky rice – a true love story in the making.

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Wednesday we spent the day incorporating our initial feedback from Dr. John and additional information and insights we gathered during our field tours into our deck before our presentation to the CEO on Thursday. We also got to participate in a Singularity University event on the development of “fake meat” delivered by a professor from Japan.

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Thursday, was our big day to present to Ananda’s CEO, Khun Chanond Ruangkritya. Khun Chanond is a young Berkeley alum that is at the forefront of rewriting how real estate is done in Bangkok. During the meeting, he gave us the go-ahead and said we were heading in the right direction and gave us a lesson on how to be a successful but humble leader – a true Haasie! To close the day, we were invited to the presentation of USC’s project and networked with professors and other USC teams that were also in Thailand.

On Friday we visited another Ananda building to learn about their Property Management division and how they manage existing developments. Also, Ananda had a TGIF event, where we were able to hear an amazing Adele performance by one of our close Ananda contacts, who used to be a professional singer before joining Ananda.

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After the performance, we headed to our flights to Chiang Mai (a city in the north of Thailand) where we spent the weekend visiting temples, caring for our “own” elephants at a sanctuary and driving rented motorcycles.

It was an amazing pleasure and privilege to be in this project and we hope the next classes are as lucky as we were in getting such a heartwarming, exciting and eye-opening experience as ours. Lloyd and the team were wonderful hosts, every week they planned multiple events for us to network with CEOs, academics, and Berkeley alums.

Thank you Ananda for this unique experience and for the invaluable lessons!

Haas IBD Blog – Citibanamex

Written by Michelle Boyd, Kira Mikityanskaya​, ​Jack Anderson, Danielle Pinder​ & Neeraj Goyal

The view from our apartment at dawn

The view from our apartment at dawn

As the second Haas IBD team to work with Citibanamex, we knew we up for an interesting experience!  Citibanamex is one of the oldest and largest banks in Mexico, and it has a culture of being traditional.

So how does a massive and traditional bank attract the young and emerging affluent, and adapt to an increasingly digital world? 

That is the question we were trying to help solve, and here is a day in the life:

 6:00 am – 9:00 am

We were fortunate enough to be staying in an Airbnb on the 18th floor of a beautiful apartment complex.  The views from our apartment were incredible, and we were rewarded with amazing sunrises and sunsets – but more importantly we were able to get a sense of how large Mexico City is.  There are over 21 million people living in the greater metro area, which contributes to some of the worst traffic any of us had ever seen.

Although our apartment was less than a mile away from Citibanamex headquarters, our daily commute regularly took over 30 minutes, as we wound our way down the hill and through incredibly dense traffic.

Team picture on the way to the office

Team picture on the way to the office

Our commute!

Our commute!

9:00 am – 1:00 pm

When traffic was light we made it into the office by 9:00am.  The office doors were also a source of daily comedy – we are still not sure what their purpose is.

On one of our first mornings in Mexico we hosted an Ideation Workshop.  We had 17 Citibanamex employees from across the organization come together to help us develop new ideas.  Although this workshop was very generative (over 90 ideas!), it got off to a bumpy start.  Just as we kicked off the workshop with a presentation about our research, we were told we needed to evacuate; a 4.7 magnitude earthquake had just hit a town nearby.

Waiting to be allowed back inside after the earthquake evacuation.

Waiting to be allowed back inside after the earthquake evacuation.

After about 20 minutes of waiting outside, we went back upstairs to finish our

Michelle and Kira going through the office doors

Michelle and Kira going through the office doors

presentation. We then divided into groups and tried to embody different customer personas.  Our goal was to brainstorm the tasks, influences, pain points and feelings that these customers would experience while working with Citibanamex.  These factors were then assembled into a customer journey, which was used as a platform to brainstorm potential solutions.

 

1:00 pm  – 2:30pm

The Ideation Workshop in action

The Ideation Workshop in action

Lunch is Mexico is a production.  Working lunches are not the norm, and employees regularly take an hour and a half to relax and chat with friends.  We tried everything from going to restaurants nearby, ordering from Rappi (the Amazon of Latin America), braving the crowds at the wallet-friendly Citibanamex cafeteria (3 dollars for a three-course meal!), and even the street taco’s.

Michelle and Neeraj digging into the street food!

Michelle and Neeraj digging into the street food!

2:30 pm – 4:00 pm

 Afternoons were filled with team-work sessions, meetings with various stakeholders, and the occasional coffee break.

During this time we saw some challenges related to innovating across such a large organization.  We met with amazing, intelligent and driven people, who were questioning the status quo and tackling big challenges – but were struggling to implement their initiatives, or multiple similar projects were being undertaken in different departments.  For most of our team (who came from small organizations pre-Haas), this was an interesting education in large corporate culture and organizational structure.

Jack taking us through a Hypothesis Tree

Jack taking us through a Hypothesis Tree

4:00 pm – 4:15 pm

Coffee was an important ingredient for our team, and we definitely took advantage of the Starbucks in our building.  For those of us who did not know Spanish before Mexico, ordering coffee was about as far as we got. It was appreciated.

Neeraj with a correctly spelled name and a heart for his improving Spanish

Neeraj with a correctly spelled name and a heart for his improving Spanish

4:15 pm. – 6:00pm

After coffee it was back to work, although on a few days we were lucky enough to get out of the office to learn more about Citibanamex first-hand.  We visited two branches, one traditional branch and one digital branch, as well as a contact center.  These visits gave us greater insight into both the benefits and pain points of being a priority customer.

Team picture in the contact center

Team picture in the contact center

After 6:00 pm  

When we were not indulging in the amazing restaurant scene that Mexico City offers, dinners consisted of Rappi, Uber Eats, and a few homecooked meals.

IBD is pitched as an intense team experience – after spending all day together, we were still each other’s company for dinner.  Our team made the most of this experience, and we turned dinners into friendly ‘interrogations’.  We threw out the etiquette rule of no religion or politics at the table and asked each other about childhoods, families, career goals, weird habits, and everything in between!

Although we never fulfilled Jack’s goal of watching Ten Things I Hate About You (his favorite rom-com), we all became closer friends from this experience, and we had a lot of fun hanging out and exploring what Mexico City has to offer.

Here are a few more highlights!