BEPA Redefines Corporate Travel Management
Albrecht Wiedersberg, Benya Phetkaeo, Emily Roesing and Paul Hogan are full-time MBA students working on an International Business Development project in Sydney, Australia and Pretoria, South Africa. Their team, BEPA, have been visiting London, Sydney, and Pretoria over the last three weeks working on innovative ways to redefine corporate travel management for EPI-USE, a global IT consulting firm.
EPI-USE, a leading IT service provider in the SAP HR space, asked our team to investigate ways to reduce travel expense and to develop a potential business model for the group. Throughout the spring semester, our team had analyzed travel data, interviewed with consultants and travelers from different verticals, and tested potential solutions for EPI-USE.
Led by Haas alumnus and EPI-USE executive Quintin Smith, our team set a game plan and aligned it with key stakeholders; among them was Jonathan Tager, CEO of EPI-USE. Only a few days after the end of spring semester, our team started a great journey visiting EPI-USE’s core regions to get a better picture of the travel situation and to come up with a high impact recommendation.
Our team spent the first week in Sydney and London where we met with local travel managers, consultants, and members of EPI-USE’s leadership team. Everyone we met was incredibly helpful and great to work with. In our first week, Susan from the London office and Yaron from the Australian office made it very easy for us to get started! After an intense week of analysis and a short sightseeing weekend we packed our bags and first results to transfer to South Africa where the very exciting final phase of our project was to take place.
The next morning, we were all excited to meet Quintin who introduced us to the EPI-USE team and made it really easy for us to start work. Over the following days we further investigated travel in the local office while summarizing our results and working on the final project deliverables. We designed and ran a survey within EPI-USE to find out how consultants value comfort and time in business travel, and validated the survey results with a representative survey among Australian, UK, and US business travelers. Based on the survey results we developed a financial model and estimated the potential impact of an incentivization model for EPI-USE.
However, our time in South Africa was about a lot more than models and slides only; during the first days in the country, Quintin introduced us to the team with a big dinner at a great restaurant. It only got better from there: Quintin invited our team to spend the weekend at a South African game farm where we had a truly outstanding time. Not only was the place one of the nicest lodges we had ever seen, Quintin and the game farm staff made it very special for us. We were invited to morning and sunset tours where we saw lots of animals, great scenery, and the beautiful night sky. It was also action-packed: The team learned to set up a proper (and amazingly big) fireplace, to shoot a rifle, and to read tracks and signs of the African bush. Finally, in a traditional bosberaad Quintin and our team decided the strategy for our last week of project work.
As if that were not enough, on the way back from this fantastic weekend Quintin announced the next adventure: Our team would go to another game farm the day before our final presentation. Equipped with this extra portion of motivation and due to the great support of Quintin, the EPI-USE leadership team, and everyone in the EPI-USE offices we had a polished final presentation document in place only a few days later.
The day before our presentation, we got up very early. Everyone was excited about what was going to happen since Quintin had not reveal what exactly our team was going to do this day. The day did not disappoint our expectations: We went to a farm that was focused on veterinary work with rhinos and witnessed how a professor examined three rhinos. This required the rhinos to be darted, a process where the rhino has to be anesthetized for a short period of time to carry out the examination work. This was a big spectacle as a helicopter had to spot the rhino before it was darted and we could witness the veterinarian’s work first hand. It was very impressive to see the rhinos close-up. They are outstandingly huge and powerful animals!
On our last day, we gave a very successful final presentation to a large EPI-USE audience including the group CEO and all key stakeholders. When it was time to say goodbye a couple of hours later and over a glass of champagne we felt very happy and proud of the result we had delivered. However, even more important was the feeling of gratefulness for our very special memories. Or, to say it in Quintin’s words, our team felt our IBD experience with EPI-USE and particularly with Quintin was truly “a treat”!