IBD Blog “Dois dias no Brasil”

By Varstation Team Member, Dakota Campbell, MBA Candidate 2020

São Paulo Skyline

São Paulo Skyline

As a relatively inexperienced international traveler, I did not know what to expect when signing up for IBD other than that I’d stretch myself personally. As I was assigned to team Varstation in São Paulo, Brazil, I was excited to visit a country to which I had never been, but that my Brazilian classmates spoke highly of. After spending 3 weeks in country working with my Haas classmates and the Varstation team, I can certainly confirm that it was a transformative experience. Week days working in the office with the Varstation team and weekends exploring Brazil with my classmates both contributed immensely to the experience in unique ways. Profiling a “typical” week day and our shared weekend in Rio will paint the most complete picture of the Brazilian IBD experience.

Example of student deliverableWeek Day

The work days typically began with 6:15am alarm to rattle us out of our comfortable hotel beds. I’d fumble around the room for clothes and brush my teeth before heading upstairs to the hotel gym for a team workout! Depending on the adventures of the night before, team participation varied but was a great way to start each day. Afterwards, we’d all run downstairs to shower and hustle out the door for Starbucks on the way in to the office – a 20-minute cab ride from our hotel. Side note: we appeared the most American at Starbucks via our iced coffee or café filtrado orders as all the locals drink espresso-based drinks!

IBD/Varstation final presentation

IBD/Varstation final presentation

Our client, Varstation, is a genetic analysis software company that is in the process of spinning out of the prestigious Albert Einstein hospital in Brazil. Our office was located within an incubator that serves as a satellite office for the various companies the hospital is incubating in the Vila Mariana neighborhood. The Varstation team was gracious enough to carve out a conference room for us to set up shop for three weeks to finish all the deliverables we had been working towards over the semester.

IBD Touring Albert Einstein Hospital’s Sequencing Lab

IBD Touring Albert Einstein Hospital’s Sequencing Lab

You can’t have IBD without the work, so what did we actually work on? Our three main deliverables for the project were a spinoff playbook, market prioritization, and competitive audit. The spinoff playbook delivered best practices, case studies, and a synthesis of critical success factors across financing, governance, leadership structure, and business strategy. Market prioritization distilled down many factors including total healthcare spend, genetic analysis competition, market growth, etc. across ~26 different global markets to determine where Varstation could best expand in the near to mid term beyond Brazil. The competitive audit profiled four key competitors in the genomic space to provide Varstation with a competitive intelligence report. This report enables Varstation to more effectively compete by seeing services that are offered by everyone, what they do better or worse than others in the industry, how their value proposition stacks up, etc. Since the Varstation team is primarily comprised of computer engineers / coders working towards building their software, these higher-level business strategy documents were far beyond the scope of their daily activities and created value by more concretely guiding their business at it continues to take shape.

Our IBD team was usually in the office from ~9am to 630pm working towards these deliverables. We’d grab lunch at any one of several local eateries for lunch with many Varstation team members. This break for lunch is an integral part of Brazilian culture, as they can often take upwards of 90 minutes – a stark contrast to eating lunch at my desk as I was used to in the states. Our favorite destination was the “boteco”, a Brazilian staple that is a mix of a local café, corner store, and diner. Lunches were heavier than I was accustomed to, ranging from chicken parmigiana to a huge “corner” omelet, all served with rice, beans, and French fries.

After staving off the food-induced afternoon sleepiness, we’d finish our work for the day and depart the office back to our hotel. We stayed in the Itaim Bibi neighborhood which was a wealthier suburb, containing many stores for shopping and restaurants. We’d typically take 45 minutes upon returning to the hotel for personal tasks – tough to keep your life in order while out of the country for a month! Most nights the team would then all go to one of many local restaurants for dinner, spanning styles from Japanese, Brazilian, Mexican, American, etc. After dinner, we’d typically return to the hotel around 930pm. I’d put on the Warriors or Bruins games on the TV in the room and enjoy watching with the excitable Portuguese commentary, before going to bed around midnight to start the following day all over again!

Weekend in Rio

Ipanema Beach, Rio de Jainero

Ipanema Beach, Rio de Jainero

Our team had two weekends in Brazil where we could really cut it loose and see more of what the country had to offer. Since there were 4 separate IBD teams stationed in Brazil, we took the opportunity to plan a weekend in Rio together. Despite it being early winter in Brazil, Rio was still warm enough where we could take advantage of the nightlife, beach, and general outdoor ethos of the city. Teams from São Paulo, Florianopolis, and San Jose all assembled into two shared rental houses for a weekend full of shenanigans.

Ipanema Beach, Rio de Jainero

Ipanema Beach, Rio de Jainero

On Friday night we all grabbed quick dinners, and then headed for the street fair located in the center of the city. Here, numerous food vendors, drink carts, musicians, etc. lined the central park of the city near a major nightlife district. The streets were filled with locals and tourists celebrating, popping into the local bars and eateries before spilling back out into the central street party. Samba music mixed with contemporary American music to create a truly unique cultural immersion.

Ipanema Beach, Rio de Jainero

Ipanema Beach, Rio de Jainero

On Saturday we all rebounded from the late night Friday by heading straight to the iconic beaches of Rio. Despite it being early winter, the midday temperatures were over 70F and the water was delightful to swim in. Most of us relaxed on the beach for the day, strolling down to check out the coast line, and getting drinks from beachside vendors. When late afternoon arrived, some of us decided to hop in cabs and head to Sugar Loaf Mountain, a high mountain at the edge of Rio that has a system of cable cars to take you up top for a breathtaking vista. It was a truly expansive view of the entire city. The only issue was that we were still damp from swimming and it was unsurprisingly window at the top of the peak, which you can see from some crazy hair in the second picture below! We grabbed a glass a wine from a vendor at one of these peaks and listened to a live band before departing for a pre-planned, all group dinner.

iew from the top of SugarLoaf; Multi-team photo

Multi-team photo

View from the top of SugarLoaf;

View from the top of SugarLoaf;

As a sendoff for the broader Brazil IBD teams, we planned a nice dinner Saturday night before everyone departed at varying times on Sunday. We went to the local restaurant Bazaar, where most people indulged in seafood paired with Argentinian wines. We even squeezed all of us into one photo!

Wrap up

Overall, the IBD experience pushed me outside my comfort zone, both personally and professionally. I had never worked internationally before, and all my international clients had previously come from Europe. Getting used to the more laid-back Brazilian culture away from the comforts of home tested me over the 3+ weeks I was out of country. Personally, it brought me close with my IBD team members Stephen Collins, Erika Renson, Michael de Lyon, and Moto Takai. Whenever you’re out of your element, as we were in Brazil, the uncomfortable external environment really draws you close to those most similar to you. From that standpoint, I really appreciated IBD in that it brought me closer to my teammates. We now share a truly unique experience between us, and I hope that propagates in our relationships beyond our time at Haas. As for our client team at Varstation, they were truly gracious hosts and a fun-loving bunch, and I hope to track Varstation’s progress and keep in touch with them moving forward.

Full Brazil IBD team photo in Rio

Full Brazil IBD team photo in Rio

The IBD Big Reveal for Team Members

Elinor Chang finding out she is working with Seva Foundation

Elinor Chang finding out she is working with Seva Foundation

IBD Team Members Find Out Their IBD Projects:

A significant day in the IBD spring program took place on February 14, 2019: “The Big Reveal”.  This is the day during which all IBD students (Team Leads and Team Members) come together for the first time in their IBD class.  It is also the day during which the Team Members learn for the first time the nature of their IBD projects, their clients, their teammates, and where they will travel in May for their in-country experience.

Team Dura-Line gives hugs

Team Dura-Line hugs

Video Reveal:

In continuation of a recently established IBD tradition, our sixteen student Team Leads created short videos to show during the IBD Big Reveal, introducing their respective IBD projects to the newly announced Team Members on their team. IBD Executive Director David Richardson had this to say about the event: “Each video was thoughtfully crafted, and it was so much fun to see the newly identified Team Members jumping up to greet their new Team Lead and other Team Members. There were hugs, high fives and the occasional handshakes, as some Team Members and Leads were meeting each other for the first time.” 

Team Makerere's Pat and Nick give high fives

Team Makerere’s Pat and Nick give high fives

What’s Next?

Now that the IBD student teams have come together for the first time, there is a lot of work to be done.  IBD teams will immediately arrange to meet with their global clients via video conference, beginning the process of learning about the organization and the project problem they are being asked to solve.  A great deal of teamwork, team building, and analysis of different countries and industries still needs to be done before each IBD student team can travel to their respective project destinations.

IBD 2019 MBA Students

IBD 2019 MBA Students

Clients and Destinations:

Every year, IBD is fortunate to work with phenomenal international project clients, and this year is no exception.  This year’s client organizations are diverse in size and industry, and represent a mix of for-profit, non-profit, education, and social enterprises.  Each IBD project is important to each client, and is fully expected to add a great deal of value to the organization. In fact, in one of the introduction videos to her new Team Members, the IBD Team Lead tells her new team that the work they will do for their client is “intended to scale globally and will affect every company in the corporate world.”  What an amazing opportunity this is for our MBA students!

Out of the sixteen project clients working with IBD this year, eight are returning from past IBD projects — including five who have had projects during each of the last three years.  This coming May, 80 IBD students will travel to 15 different countries during their three weeks of in-country project experience.

Hugs all around

Hugs all around

The entire IBD team at Berkeley Haas, including faculty and staff, is excited to be a part of our students’ unique and challenging project experience. We look forward to sharing more with our readers during the next three months, leading up to the IBD students’  and especially time in-country. Stay tuned; there is a lot of fun ahead! To check out more photos from the IBD Big Reveal class, click here.

 

“Big Reveal” Day for the Spring 2019 IBD Student Team Leads

Student Team Leads' First Day of IBD

Student Team Leads’ First Day of IBD

Every year the IBD Faculty Director and staff spend hours looking over student Team Lead resumes and interview notes, as well as client project applications, with the goal of matching 16 student Team Leads to the right IBD projects and clients.  It’s a painstaking puzzle that includes many iterations before the final assignments are confirmed.

Team Lead Perrie Briskin

Team Lead Perrie Briskin

On January 24th, the Spring 2019 IBD student Team Lead “Big Reveal” event took place, during which the Team Leads learned for the first time the identity of their projects, clients, and country locations.  There was excitement and anticipation in the classroom as individual projects were announced. Team Lead Joseph Bird (MBA 2020) felt the energy in the room, and described it this way: “Sitting amongst my fellow IBD Team Leads, the tension as

Team Lead Joseph BIrd

Team Lead Joseph BIrd

our first ever IBD session drew closer to the big project reveal was palpable. Pre-reveal nerves quickly subsided as one by one my peers stood up and learned of fascinating projects working in some incredible cultures with such broad range of clients. Whilst every project was unique, a common thread of important, meaningful, challenging work ran through them. I can’t wait to get started!” 

The way the IBD program works, carefully selected student Team Leads have no knowledge of their projects before the “Big Reveal” first day of class.  The IBD program assigns them to projects that fit with their career and course objectives, while accommodating the nature of the IBD project itself. IBD Faculty Director Frank Schultz put this into perspective for the student Team Leads:  “We are asking them to put their trust in us to match them with their dream project. They are leading a team of four other MBAs on this consulting experience, and they want to feel completely engaged in the project, the client, and the solutions they need to come up with.  They also want to have unique international experiences. We are balancing that with the needs of our client and the project. We want everyone to be happy, successful, and learn a lot.”

Team Lead Adriana Bonifaz

Team Lead Adriana Bonifaz

Watching the students’ expressions and reactions as they learned for the first time the names of their project clients and the countries they will be visiting made the first day one of the best of the entire IBD program.  Team Lead Adriana Bonifaz (MBA 2020) reacted this way to the event: “For me the reveal was very exciting and emotional.  We were all so happy, bonding together, and getting to know all the wonderful places in the world that we are going to.  Being able to go to Finland is like a dream come true, and the project is going to be an amazing challenge! I can’t wait to meet the client and my fellow teammates and start working together!”

Team Lead Julian Florez (MBA 2020) had this to say about the experience:  “I think for me it was the perfect combination: a country that I dreamed to visit and a well known client. I couldn’t believe I am so lucky to have this amazing opportunity.”  Team Lead Perrie Briskin (MBA 2020) contributed this comment as well:  “The big reveal was what we had been waiting for. In all honesty, any IBD project is amazing, but I am particularly excited for mine. The client is in an industry that is new and intriguing to me, and they just happen to be in an incredible location. I can’t wait to dive in!”

Team Lead Julian Florez

Team Lead Julian Florez

Now that the first day of class and the “Big Reveal” event have informed Team Leads what they will focus on in our IBD class for the next 17 weeks, they will all most likely “dive in” to their respective projects in a meaningful way.  The next steps for the Team Leads include introducing themselves to their project clients on calls, followed by working with their Faculty Mentors to select a group of four Team Members to join their projects. There remains a lot of exciting work ahead for IBD students, faculty, and staff, as our exceptional Team Leads connect with our IBD project clients and embark on the international consulting experience ahead.  Stay tuned for more! 

Meet the 2019 IBD Team Leads!

By Danner Doud-Martin

The fall semester is in full swing at Berkeley Haas — and so is IBD as we prepare for the approaching new year and the 2019 Full-Time MBA IBD program that launches in January.  IBD Executive Director David Richardson has been traveling the world, talking to potential IBD clients about projects.  IBD Faculty Director Frank Schultz and Associate Director Danner Doud-Martin recently spent a week interviewing IBD student Team Lead applicants.  

Beginning with a list of 60 Team Lead applicants, we ended up interviewing 28 MBA candidates, then selecting a final list of 16 Team Leads.  We are very excited about this new group of diverse and remarkable students and what they bring to the IBD program. They all have incredible stories that influenced their interest in being part of IBD.  

Per our tradition of wanting to give the IBD community a chance to know them, we asked the newly selected Team Leads to share something about themselves and why they applied to be a Team Lead.  Below you will find their answers, as well as a little bit about the amazing careers they have experienced before coming to Berkeley Haas. Enjoy!

2019 IBD Team Leads:

 

Adriana Bonifaz

Adriana Bonifaz

Adriana Bonifaz, MBA Candidate ’20

Adriana has spent the majority of her career in Lima, Peru working for the Banco de Credito del Peru as a Program Manager in the Innovation Center.   When she isn’t working or leading events fostering camaraderie among her colleagues, you might find her singing.

“I think being in IBD will give me more than one good lesson that I will take forever.  I believe that having the opportunity to work with people from a different culture, with different ways of looking at the world, and also with a diverse team of students, is going to help me open my mind to new ideas. In a global world it is really important to be open and to understand there are many different faces to the same coin. One must have the willingness and mindset to embrace them all and take the best of each version, so we all become better. Finally, and also very important, I want to build long-lasting relationship with my teammates and clients.” – Adriana

Alix Slosberg in front of the Taj Mahal

Alix Slosberg in front of the Taj Mahal

Alix Slosberg, MBA/MPH Candidate ‘20

Prior to Haas, Alix worked for Social Finance Inc., a nonprofit impact investing firm specializing in pay for success projects. Prior to working for Social Finance, Alix spent a year working for the Clinton Health Access Initiative in Swaziland.  In her free time, Alix has taught herself how to play the guitar.

“The opportunity to be an IBD Team Lead is a significant reason I came to Haas. I am really excited to apply the management concepts we’ve been learning in class to a real-world client project, and to have the experience of leading an international engagement from beginning to end – starting with team selection and concluding with an in-country presentation with company leadership.” – Alix

 

Brian Bell

Brian Bell

Brian Bell, MBA Candidate ’20

After spending four years working at the Acara Institute on the Environment at the University of Minnesota, Brian lived and worked in South and Central America as the Director of Programs at Agora Partnerships.  Agora is an entrepreneurship organization serving growing ventures in Latin America.  Brian also enjoys running marathons and cycling.

“From leadership experience to emerging market travel, from collaborative teamwork to new shared experiences, the opportunity for IBD lead was a reason I came to Haas and I’m excited to take on the challenge! For me IBD is a real opportunity to work closely with passionate Haasies and a committed management team, while having a big impact on a real world growth challenge.” – Brian

 

Fay Yu

Fay Yu

Fay Yu, MBA Candidate ’20

Throughout her career Fay has worked on multiple projects as a consultant with Deloitte including a two year stint in San José, Costa Rica.  She also coordinated logistics for Deloitte’s international pro bono consulting trip to Darién, Panamá, where she and her colleagues delivered sustainable technology based solutions at 5 local organizations.  

“When I think about the IBD experience, I am most excited about the opportunity to learn about the unique business problems faced by our client and deep-dive into the culture that influences them this coming summer!” – Fay

 

Felix Schadeck

Felix Schadeck

Felix Schadeck, MBA Candidate ’20

When Felix is not working for INNPACT, an Impact Investing-focused Consulting firm located in Luxembourg City, he serves as the Founder and President of MPG Responsibility Now, a non-profit that builds and operates schools for refugee children from Myanmar.  

I am most excited about the opportunity of being placed in a business and cultural environment that will be new to our whole team. I’ve always found that tackling a steep learning curve with like-minded people makes for exceptional bonding opportunities and has the potential to create friendships that last a lifetime.” – Felix

 

Jennifer Nixon in Peru

Jennifer Nixon in Peru

Jennifer Nixon, MBA Candidate ’20

Before joining her peers at Haas, Jennifer was a Deputy Chief Operations Officer in the U.S. Army.  Jennifer has received numerous awards for her service, including the Bronze Star Medal, a wartime award given for exceptionally commendable service affecting a large scale of responsibility.  She is also a dedicated Godmother.

“I am excited to jump into the unknown. A team I’ve never worked with, an industry I’ve never experienced, and a culture and country I’ve likely never been to! The whole point of business school for me is to pivot into the corporate world – one that is altogether unfamiliar to me – prepared to be an effective leader. Being an IBD Team Lead will allow me to do exactly that. Doing this job in the safety of the school environment will help to build my confidence in the skills I bring to the table and allow me to see how those skills work in a corporate environment.” – Jennifer

 

Joseph Bird, MBA Candidate ’20

Joseph Bird running a marathon

Joseph Bird running a marathon

Most of Joseph career has been in India working for various NGO’s, social enterprises and most recently as the CEO of Reality Tours & Travel, in Mumbai, India. When he has free time, Joseph is climbing mountains, cycling across countries and running half, full and ultra marathons to raise funds for various causes.

“I’m really excited to take of the role of IBD team lead as it represents a great opportunity to take my experience leading teams across the social impact spear in India and apply those skills to new cultures and industries. To me, IBD represents a unique opportunity to take what I’m learning here in the classroom and apply it to create positive change with our program partners.” – Joseph Bird

 

Joshua Summer, MBA Candidate ’20

Josh joins Haas as U.S. Army Veteran, where he was Captain and served all over the world, specifically in Afghanistan and South Korea.  Like Jennifer, he has received many honors and awards for his service. Josh is also a Service to School ambassador and mentors veterans applying to graduate programs.  Josh speaks conversational German.

Joshua Summer

Joshua Summer

“I applied to be a Team Lead to challenge myself in a global setting. Knowing that business is increasingly global, I was excited at the opportunity to step outside of the classroom and gain first-hand experience working with international clients. Also, as a veteran, I have a lot of experience with formal leadership.  With IBD, I am excited to practice more informal leadership with classmates from diverse backgrounds. Finally, IBD will provide an invaluable opportunity for me to learn about and practice consulting, managing clients, and working remotely. I am excited to not just develop personally but to make Haas proud by leading a team to solve an important business problem for an organization in need.” – Josh

Julian Florez, MBA Candidate ’20

Julian has spent his career working as a consultant for StratCo Consultores S.A. located in Bogata, Colombia.  StratCo is a spinoff of McKinsey by two partners who started McKinsey’s Colombian operation.  Julian focus is in the financial sector. As a student at Universidad de los Andes in Bogotá,  Julian went abroad as an exchange student in both Portugal and France.

Julian Florez in Chicago

Julian Florez in Chicago

“Being part of IBD was one of my goals while being at Haas. I wanted to be exposed to work with people from different backgrounds, build a relationship with an international client and get to know a different culture in a work environment. This is why I did not doubt when I had the opportunity to apply to be a Team Lead. I am sure we are going to build a close-knit working environment and that we are going to learn from each other past experiences, which will help us do a great job for our client!” – Julian

 

Katharine Hawthorne

Katharine Hawthorne

Katharine Hawthorne, MBA Candidate ’20

Until last December 2017, Katharine was a professional dancer and founder of Katharine Hawthorne Dance.  Concurrently, she worked at the Bixby Center for Global Reproductive Health at the University of California, San Francisco, as a senior contract manager.  Jennifer speaks conversational Mandarin and French.

“I value creativity and collaboration, and working in a global business context requires these skills in spades.  As an IBD team lead, I am excited to facilitate a group of my peers, question my own cultural assumptions, and make a meaningful contribution to an organization.” – Katharine

 

Kyle Rolnick

Kyle Rolnick

Kyle Rolnick, MBA Candidate ’20

Prior to attending Haas and working for Epic Systems, a medical records software company, Kyle lived in Rio de Janeiro, Brazil.  For three years he taught ESL and created English language courses for students preparing them for a public service exam. He left Rio a Brazilian music lover and karaoke enthusiast.  

“I applied to be a Team Lead because I’m excited about the IBD program and wanted to lead a team of very talented students to make a positive impact on an international organization. I love hands-on learning and see this opportunity as a great way to help leverage everyone’s existing skills while building on them by tackling unique problems in unique cross-cultural settings. I have high expectations for our experience and want everyone to walk away from it not only proud of the work we did, but also proud of their personal growth through it.” – Kyle

Nicholas Matcheck

Nicholas Matcheck

 

Nicholas Matcheck, MBA Candidate ’20

After departing the Navy in 2016, Nick went on a language learning sabbatical in Latin America and Spain.  He then became an Economic Development Specialist/NGO Advisor in the Peace Corps in Capiibary, Paraguay.  Before coming to Haas, Nick earned his Certificate in Project Management from University of California, Los Angeles.

“I love working with great people on important projects and I know IBD at Haas will be that kind of experience. Working overseas will be even more exciting. I can’t wait to find out my project and team and get started!” – Nick

 

Nina Ho

Nina Ho

Nina Ho, MBA Candidate ’20

Nina spent the last year before coming to Haas as a senior consultant at Clerestory Consulting, a boutique consulting firm specializing in change management, technology adoption, and process improvement. Nina has numerous certifications; including Project Management Professional (PMP), Lean Six Sigma Green Belt, and HCI Talent Acquisition Specialist.

“There are two things I am hoping to get out IBD.  First, I want to make a lasting impact; as a lead, I see my role as a facilitator, ensuring that both my team can thrive and our client feels supported.  Secondly, I am excited to travel and experience a new culture. Much of my personal learning has come from spending time with people who have lived very differently than I have.” – Nina

 

Perrie Briskin – MBA/MPH Candidate ’20

Perrie Briskin

Perrie Briskin

Prior to Haas, Perrie worked for Population Services International (PSI) in Washington and Yangon, Myanmar.  Her super fun job was as an Associate Producer working in New York with clients like The Notorious B.I.G. Estate, Wiffle Ball, and Kobayashi, ESPN, Kellogg’s, and the Billie Jean King’s Foundation.

Working internationally prior to Haas was one of the most formative experiences of my life. I applied to be an IBD Team Lead for the opportunity to guide my peers in an experience that I hope will be just as meaningful.” – Perrie

 

Roland Ekop

Roland Ekop

Roland Ekop, MBA Candidate ’20

Roland has spent the majority of his career as Management Consulting Senior Analyst for Accenture in Nigeria.  Roland is a dedicated volunteer and has offered his services pro bono for nonprofit organizations through the Accenture Corporate Citizenship Volunteer program and to the Independent Petroleum Producers Group (IPPG) Nigeria.  

Beyond my interests in consulting projects, I applied for a Team Lead role because I wanted to work at the heart of a project – at the intersection of the interests of the client, the project and team members. In addition, leading a team of MBA classmates, providing and receiving feedback, and working towards a common project goal is certainly the prototypical experiential learning opportunity.” – Roland

 

Stephen Collins, MBA Candidate ’20

Stephen Collins

Stephen Collins

Stephen career has been at Prophet, a management consulting firm headquartered in Atlanta, Georgia. As a senior associate, Stephen worked on multiple consulting projects both in Atlanta and around the globe.  He also volunteered his time and expertise for the non-profit arm of Prophet and led the Atlanta office team in organizing service days and pro bono projects.  

I can’t wait to get to know my client and immerse myself fully in their industry, customer base, and challenges. Working with a new team, in a new industry, in a new geography is always a thrill and I can’t wait to see what IBD has in store for me!” – Stephen

~

Our newest Team Leads will start their IBD journey in January 2019, on the first day of spring semester at the “Big Reveal” IBD class.  Until then, they will have to wait patiently until they find out more about their IBD project, their project client, and where they will travel for their in-country project destinations.  Stay tuned for more on the IBD student Team Leads and their projects.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Ford Shanghai – 2018 IBD

Members: James Westhafer (team lead), Sandra Tamer, Alyssa Warren, John Sheffield, Joe Akoni

Figure : The Ford Asia-Pacific headquarters in the Shanghai neighborhood of Pudong

Figure : The Ford Asia-Pacific headquarters in the Shanghai neighborhood of Pudong

The Ford-Shanghai team was tasked with a very unique problem in their IBD project: How can Ford improve their customer experience in the “pre-drive” space (before a journey starts) and the”post-drive” space (after the journey ends).  It was a relevant problem for multi-national company because so much of Ford’s internal effort is spent on the “in-flight” (during the journey) customer experience. We spent the spring semester at Berkeley researching customer use cases, benchmarking the competitive landscape, and speaking with as many Ford employees as possible to better educate ourselves on this unique problem.  We knew that our in-country experience in China at the end of the spring semester would be immersive and we came in with high expectations. Our time in Shanghai exceeded these expectations and gave us a level of exposure and experience that none of us thought was possible when we were sitting at our gate ready to board our flight to China on May 11.

After registering at the front desk of the Shanghai Information Center in the skyscraper-laden Shanghai neighborhood of Pudong and passing through the facial-recognition security checkpoint, we arrived on the 36th floor of Ford’s Shanghai office.  Our first day was filled with meetings of Ford executives, in groups ranging from strategy to Ford Smart Mobility to their Autonomous/Electric vehicle division.  It was the epitome of “drinking from the firehose” as we continued to educate ourselves on a very complex topic. We soon realized that talking and listening is only one component, and to fully understand the travel woes in urban China, our team had to experience it for ourselves.  We spent the entire second day of our project moving through Shanghai: subways at rush hour, the bus during non-peak hours, the dock-less bike share program, Didi (Uber equivalent in China), and even more.  

    

Experiencing the true urban China mobility experience first-hand was essential for our understanding of the true pains of residents and Ford customers.  It’s these pain points that drive Ford’s strategy in product development and partnership selection and an area that we believed to be a key area of focus in our project.  We didn’t have much time to debrief after our mobility outing because we were scheduled to travel to Beijing on Thursday for all-day meetings on Friday. We wanted to meet with other key Chinese mobility players to better understand their strategies for addressing customer pain points in the pre and post-drive space.  The partners we visited—Didi (Uber equivalent in China), Mobike (China’s most promising and successful dock-less bike company) and Shouqi (Didi competitor)—would be a great data point on how other companies in China were thinking about similar mobility problems.

 

After a marathon day of meetings, we were able to unwind a bit and take in the local flavors of northern China.  There was an eventful Beijing night that included the local favorite dish of Peking duck and a Chinese alcohol specialty, Bijou.  The next day, the team made a memorable trip to the Great Wall of China that far-exceeded everyone’s expectations. We had a great tour guide that educated us on all-things Chinese history and helped put the grandeur of the Great Wall into perspective.  It was a highlight of our trip and certainly a lifetime memory for all of us.

An amazing day trip to Huanghugcheng, north of Beijing, to visit a relatively tourist-less portion of the Great Wall

An amazing day trip to Huanghugcheng, north of Beijing, to visit a relatively tourist-less portion of the Great Wall

We got back to work the following Monday and began designing and creating a comprehensive interview guide that would help to validate (or disprove) some of our customer painpoint takeaways from our mobility outing and various meetings from the week before.  We lined up a number of Ford employees and other Shanghai residents that ranged from ages 23 to 60 in order to help our team better understand mobility trends and personal travel pain points in urban China. We had some very interesting and thought-provoking conversations that validated some of our personal painpoint takeaways, but also some unique nuggets that we used to develop some preliminary recommendations.  

As the week progressed, we had more meetings and team brainstorms to start landing on what our final recommendations would be to the Ford team.  There were many long nights as our team sifted through the massive amounts of data and information that we had in front of us from the 2 weeks of immersive meetings and interviews.  We left the Ford office on Friday on the second week of our in-country visit with a clear (yet ambitious) presentation outline that we would delve into during our last week.

Figure 7: The Ford team working through some slides in “CR-9 War Room”, the designated space for the team during their stay in Shanghai.  Lots of snacks, coffee and water were needed.

Figure 7: The Ford team working through some slides in “CR-9 War Room”, the designated space for the team during their stay in Shanghai. Lots of snacks, coffee and water were needed.

The final week in Shanghai consisted of long working sessions to perfect the slide deck that would be presented to senior Ford leadership at 8am on Thursday May 31st, the last day of the project.  The climax of the in-country experience came on Wednesday May 30th when the team worked from 7:30am until 10:30pm at night, which included a final run through of the presentation in our hotel room while eating one last meal of Shanghai’s famous “soup dumplings”.  

The final presentation on Thursday morning was a wild success.  We presented to the head of Asia Pacific Ford Smart Mobility and the head of Asia Pacific Strategy for Ford along with a number of other Ford executives.  After presenting our findings and making final recommendations on Ford’s strategy in China, the VP of Strategy for Asia Pacific (formerly a partner at Bain Consulting in Shanghai) said that the presentation “exceeded his expectations” and that he saw really tangible ideas that could make a difference in China.  He even started brainstorming with Ford’s lead on Connected Services on how some of our recommendations could be piloted in China! It was a very rewarding ending to the project and validated the hard work that we put in throughout the spring semester. It was an absolutely amazing experience for all 5 members of the team and will certainly be a highlight of our two years at Haas.  We want to publicly thank the Ford team for their help and support throughout the project. It was a joy working with the Shanghai team and we are happy that our recommendations could have a lasting impact for the company. From the entire team, xiè xie for everything, Ford!

The Ford team on the 36th floor of the Shanghai Information Tower in Pudong on the last day of their project.  Thanks for everything Ford!

The Ford team on the 36th floor of the Shanghai Information Tower in Pudong on the last day of their project. Thanks for everything Ford!

 

Using Human-Centered Design to Improve Patients’ Lives

By Melea Atkins, Kathryn Balestreri, Bree Jenkins, Ben Lauing, and Hannah Levinson

There were bright pink and orange and blue post-its everywhere. It looked just like the Innovation Lab at Haas had looked weeks before as we ran through an exercise during our Problem-Finding, Problem-Solving class. But we were 6,500 miles away from Haas, many of the post-its were written in Portuguese, and the stakes were high.

The São Paulo IBD team was facilitating a three-hour rapid ideation workshop at the major pharmaceutical company Novartis, leading a group of 16 senior-level employees through the human-centered design cycle to generate ideas about why patients don’t adhere to their medication. Our fear that directions would be lost in translation given the language barrier was immediately assuaged as people openly shared personal journeys with chronic illness and others wrote down observations. One woman shared her personal experience being treated by a physician for a chronic illness. He chose not to pursue aggressive treatment because he didn’t want to impose physical pain on his patient. She was left feeling out of control over her own life, and her emotional and physical suffering only increased over time. This led to an insight around shared decision-making and that a personal physician relationship is foundational to patient engagement and medication adherence.

Sticky notes

After the workshop, we received such a thoughtful WhatsApp message (the primary mode of communication – even for Novartis professionals!): This was so great, I’ve worked here for so long but I forgot that I’ve been the patient too.

Leading this workshop was a transformational Haas experience. When facilitating, we were pushed to command a room of people who were senior to us, whose primary language was different from ours, and who had no prior exposure to design thinking tools. The workshop also strengthened the bond of our IBD team, as we all worked together to ensure the success of the experience. Our team was especially fortunate to have Kathryn Balestreri, who brought design thinking expertise from her work as an innovation consultant and through Haas at Work. 

The Novartis Brazil team collaborates in small groups

The Novartis Brazil team collaborates in small groups

This human-centered design approach landed well with the Novartis team, and we realized how well it lent itself to the overarching goal of our project: helping patients better adhere to heart failure medication. Through our research and 71 interviews with subject matter experts, physicians, startups, and heart failure patients over the course of our project, it was abundantly clear that we wouldn’t be able to identify the root cause of non-adherence to heart failure medication without truly understanding why patients behave the way they do. Thus, when it came to generating solutions for Novartis, we generated six key insights about how we might positively impact patient behavior and improve adherence, used these insights to power ideas, and ultimately converged on one idea to create a prototype and action plan for Brazil. We called the prototype “Rede Integrade de Acolhimento” (RIA), which means “smile” in Portuguese. This is a title that a Novartis employee generated during the final prototyping stage of the ideation workshop.

In our final client call, the project manager requested materials about leading human-centered design workshops, because she wanted to replicate the workshop for Novartis teams in other Latin American countries. Hearing not only that Novartis was interested in our ideas, but also that they wanted to use some of the tools that we’d brought felt like a true success.

Bree Jenkins leads our team through our own ideation workshop

Bree Jenkins leads our team through our own ideation workshop

IBD Team Makerere, Changing the Trajectory of Uganda’s Tourism Sector

Team Makerere together in front of a lakeWritten by Elizabeth Andrada, Luca Cosentino, ​Tamara Pace-Emerson, ​

Logan Gallogly, and ​Renee Medina

Changing the trajectory of Uganda’s tourism sector

Our IBD team worked with the government of Uganda and a team focused on enhancing public and private sector partnerships at Makerere University, Uganda’s largest university, to redefine the country’s tourism strategy. Many sectors have invested a lot of time and money to improve the country’s tourism sector, however, there were a few elements missing in both the strategies and execution that prevented Uganda’s tourism sector from thriving.

Making an impact with a dedicated audience

Our team had a once in a lifetime opportunity to present our final recommendations to the Prime Minister of Uganda, Governor of the Central Bank of Uganda and Minister of Tourism of Uganda, in addition to many other members of government and private sector leaders in the country. Our three weeks in country culminated in this exciting event, which was followed by a private dinner with the mentioned stakeholders (several of whom are UC Berkeley alums!) that evening. The dinner gave us an opportunity to discuss our final presentation in a less formal environment, share more details of our findings, and highlight the key resource requirements so Uganda can successfully implement our recommendations.

Our project approach

Before heading to Kampala (the country’s capital), our team conducted secondary research on the tourism industry in Uganda and studied tourism strategy for the neighboring East African countries such as Rwanda, Kenya and Tanzania. Based on the research, surveys and focus groups with classmates as well as our weekly client calls, our team developed a set of initial hypotheses related to improving the current state of tourism in Uganda.

IBD Team Makerere posingDespite our pre-work and research, we quickly discovered once we had arrived in-country that there was a lot to learn with many more nuances and local considerations to keep in mind when thinking about our final recommendations. We spent the first week conducting interviews with more than 15 stakeholders across the tourism sector, which changed our perceptions of the primary challenges facing the Uganda tourism sector. We spent the second week traveling around the country as tourists ourselves in order to understand first-hand the differentiators and challenges to a thriving tourism sector in the country.

Where we visited

Our team used Kampala, Uganda’s largest city, as our home base, but because many of the country’s key tourist sites are outside of the city, we also wanted to spend time visiting these destinations. This primary research would help inform our final recommendations related to a tourist’s experience in the country. Our team had the opportunity to visit:

  • Jinga, the source of the Nile River (where the Nile meets Lake Victoria) and to do a sunset kayaking trip on the Nile;
  • Entebbe and the Uganda Wildlife Conservation Education Centre where we got to pet cheetahs and feed lions and baby elephants;
  • Murchison Falls National Park, where we participated in a traditional safari game drive and saw giraffes, hippos, elephants, lions, bison, buffalo, birds and countless other animals as well as hike to the top of the two waterfalls in the park;
  • Lake Bunyoni, the second deepest lake in the world and the deepest lake in Africa, where we stayed at an eco-lodge and had the opportunity to boat, swim and hike; and
  • Queen Elizabeth National Park, where we participated in a second game drive and enjoyed views of the Rwenzori mountain range while having an authentic ‘Rolex’ breakfast.

IBD Team Makerere in front of body of waterOur final recommendations and project culmination

The team developed four final recommendations for our client, focusing on marketing as well as the tourist and business experience. As mentioned, we had the unique opportunity to present our findings and final recommendations to the Prime Minister as well as other government and private sector stakeholders.

Our IBD experience was a highlight of our time thus far at Haas and is one that we will never forget. Our team created a meaningful bond as we sought to provide an actionable roadmap for the country’s leaders to make it a top tourist destination. We feel so honored to have had the opportunity to make an impact and to change the trajectory of the tourism industry in Uganda. We look forward to visiting Uganda again to see the progress that has been made in implementing our recommendations.