Team HaAshesi – Educating Ethical, Entrepreneurial Leaders in Africa

Written by: Joseph Bird, Carolyn Henderson, Nicole Quinty, Jessica Slocovich and Nicholas Meyer

Our client, Ashesi University, was founded by Haas alumnus Patrick Awuah in 2002 with the grand mission of educating a new generation of ethical, entrepreneurial leaders in Africa (Patrick, coincidentally, was Haas’s Class of 2019 MBA commencement speaker). The school has a longstanding relationship with Haas and has partnered with IBD to host 12 (!) IBD teams to date.

Prior to arriving on campus, our group dove deep into the current educational landscape across Africa, distributed and analyzed results from an international student survey, spoke with a number of university admissions teams, worked with Haas African Business Club points of contact, and even enjoyed early exposure to potential customers by spending time with current students at Haas in early March.

Before getting to work, our team was thrilled to start our time in Ghana with four safaris at Mole National Park.

We then embarked upon the drive from the country’s capital, Accra, to our client in the remote town of Berekuso, situated high on a hill with stunning views of the surrounding Accra metropolitan area and the Gulf of Guinea.

Given that most students had already departed campus for internships or summer vacation, our team largely had campus to ourselves. We were treated to a tour of the school’s beautiful facilities and were afforded access to any room on campus to ensure that we had ample space to work during our time with the project. Accommodations were in on-campus faculty housing, three-bedroom homes with shared living rooms and kitchens that also served as great spaces to meet and work.

One of our first large objectives during our time in-country was to conduct focus groups with current international students. Ashesi’s staff was instrumental in helping us coordinate a group of 30 students to speak with, and we thoroughly enjoyed our afternoon learning more about what drew them to the school and developing hypotheses on what the institution could do to attract additional international fee-paying students.

Our group resolved early in the project that a sustainable solution for our client would be one that they were heavily invested in and that they would be inspired to carry forward our recommendations regardless of our geographic proximity or duration of time removed from the project. We wanted Ashesi to be invested in the ideation process early and coordinated a three-hour design thinking workshop with key staff members. Hearing directly from those stakeholders, brainstorming, and collaborating on potential solutions to achieve the client’s lofty goal was extraordinarily productive, and the enthusiasm and energy from the afternoon was palpable. 

Ashesi’s staff were eager for us to continue to explore Ghana, and were kind enough to build an itinerary for us to visit Cape Coast during our first weekend between work. Crocodiles, castles, and rainforests filled our days, and we were very appreciative of the cultural experiences we enjoyed together.

 At this point, our group had enough information to begin synthesizing final deliverables for the client, but not without the buy-in of our final stakeholders. We facilitated a brief check-in to lay out our proposals and rationale to ensure that we were meeting expectations and any substantial questions or reservations from the client were being proactively addressed.

We were also thrilled to be on campus for Ashesi’s graduation. It was a remarkably fulfilling and inspiring experience knowing that our work today would influence the lives of those walking across the stage a few years from now.

Our last few days in-country were spent refining our deliverables with a handful of key stakeholders, continuing to extract insights, and synthesizing our final recommendations. The final presentation on Thursday, June 6th was well-attended, as members from our stakeholders’ entire teams were eager to hear what we had learned and understand first-hand our proposals for their day-to-day responsibilities going forward.

Upon the conclusion of our final presentation, our team took time to reflect on the project and pulled together a few closing observations. While timelines, deliverables, and audiences shifted a number of times, our group did a wonderful job of staying grounded and focusing on the importance of our work to the client. Each and every one of us was heavily invested in the school’s mission and the overarching goal of our project, which kept day-to-day challenges and project scope fluctuations in perspective and kept us motivated to deliver our best. We were also mutually appreciative of the comportment of our teammates and the easygoing nature by which we all approached our work and collaborative efforts. This, in tandem with the unwavering support of our client, created a memorable work experience and end-state deliverables that we are all very proud of. Next steps: planning a team reunion in Ghana a few years from now!

IBD Team We Care Solar in Uganda, July 2019

Written by Ana Quirino Simões

“Not only lights, it provides warmth…”  – midwife in Kyannamukaaka, Uganda

Roughly seven weeks ago, our team was introduced to We Care Solar, a non-profit based in Berkeley that aims to reduce maternal mortality rates in the developing world by providing the most essential resource for successful nighttime deliveries … LIGHT.

We Care Solar offers a simple concept – a ruggedized suitcase with up to four bright LED lights, fetal heart monitor, and basic USB charging that draws power from the sun and stores in a reliable battery. With a solution that is simple, low-maintenance, and user-friendly, locals describe this suitcase as “Light in a Box.” Proper lighting has an incredible impact at healthcare facilities where the only alternate source is the tiny LED in a smartphone and enables staff to perform procedures otherwise avoided when surrounded by absolute darkness. Assurance of available lighting enables facilities to care for more patients, contributing to positive performance metrics, eligibility for more public funding, and increased healthcare service options. Network effects of the Solar Suitcase have the power to elevate the life of an entire community.  

Given the successful impact with their simple and ruggedized design, it is not surprising that they want to branch out beyond maternity to support other areas of healthcare that are similarly challenged with scarce and unreliable power, such as vaccination, lab services, and surgical operations.

We Care Solar asked the IBD team to assess the next opportunity to grow their impact.

A “direct” connection from San Francisco to Kampala takes about 28 hours and has 2-3 stops/layovers. Steven would tell you that the 28-hour hub to Kampala is a myth. A combination of airport delays, severe weather issues, and lack of alternate flight options led to a total travel time of 52 hours for Steven. As for his luggage, he found out that it was still stuck in Newark by the time he landed in Uganda. Fortunately, Chinmay helped by sharing his clothes (no further details) until Steven could go clothes shopping at the fancy Acacia Mall. That’s how one starts a great journey as a team!

For our first days on the ground, we met with the local We Care Solar team, who gave us incredible perspective into their work and the realities they have to deal with. IBD is truly hands-on and we were immersed in the problems of unreliable electricity. On the second night of the week, we experienced a full 12-hour black-out in our Airbnb: no lights, no hot water, no cell phones, no internet, no computers, no TV. And no fans!

On the bright side, days start early in Kampala. Ana was the team’s early morning person and enjoyed peaceful morning sunshine on the balcony of our Airbnb in Ntinda.

Our early mornings would start with breakfast in the apartment before we commuted around the city to where many of our stakeholders were based. Because of the severe traffic, almost every trip took an hour despite Uber claiming an optimistic 15 minutes. The roads are filled with cars, people, and boda bodas (motorcycle taxis), and one driver joked that sometimes he has to close his eyes and pray when he drives through Kampala.

By the end of the first week, we had visited a variety of healthcare facilities and learned about their challenges, including those in more remote areas in the Masaka region. We visited mid-size healthcare facilities that served a wide local population range between 5000-20000 patients per year. Beyond maternity, these facilities also offer out-patient treatments, vaccination, diagnostics, and treatment for wide-spread diseases such as HIV, TB, and malaria; one of the facilities also had an “operating theater” (OR). They were all connected to the main electricity grid, but all reported outages 2-8 times a month, lasting anywhere from a few hours to two whole days.

Their top wishlist items for We Care Solar? More lights. Brighter lights. Security lights. Treating patients in darkness is a difficult business. Non-preventable yet treatable conditions such as obstetric hemorrhage (massive bleeding from childbirth), obstructive labor, eclampsia, and sepsis can go undiagnosed and become fatal just because there are no lights.

Driving through rural Uganda gave us a good sense of the impact that the Solar Suitcase has had in the communities and ideas about how to expand it to other areas of healthcare and reach a broader population.

During our second week in Kampala, we met with multiple stakeholders in the healthcare and solar solutions space: the Ministry of Health, solar distributors and installers, healthcare experts, and other NGO representatives. The potential for partnerships to amplify WCS’s reach became very clear. We started to get a glimpse into the intricate network of stakeholders and factors that need to work in harmony to influence and transform the condition of healthcare in places like Uganda. 

It was not all work! During the weekend, we squeezed in a safari visit at Lake Mburo National Park and experienced the amazing local nature. The park is beautiful and amazing, even with challenges such as bugs, especially mosquitoes. If you see Neha, ask about the feline friend she made at the lodge.

A walking safari allowed us to get really close up to the animals. The zoom lens on Ana’s camera also helped.

For seven weeks, we were challenged with tackling one of the world’s biggest problems. Each one of us has collected new experiences, gained a new perspective of the world and our own realities, and made new amazing friends. We finished our journey with a deeper understanding of Uganda’s challenges in healthcare and in everyday life. And after we finished our final recommendations report to We Care Solar, we celebrated in the best way possible – with an African Night at the Kampala Cultural Center.

The narrator at the Cultural Center explained: “If you get stressed, relax and shake your sitting facilities – and you will be happy!”

A big shout out to the We Care Solar team and all of their support with information and logistics! We hope to see them again soon. Weebale!

Pictured left to right: Ana, Steven, Chinmay, Neha

Team We Care Solar

IBD – Uganda 2019

Chinmay Gaikwad, Ana Quirino Simões, Neha Shah, Steven Wang

Continued Reflections on Our Plastic Use

*POST 2: Written by Catherine Soler, Leslie Brian, Kelly Lamble, Scott Peacock and Sipian Wang

Beautiful water and skyline with boatsThis is a second post about our project in the Bay Islands. After spending three weeks answering the question, ““How might we provide clean drinking water to the communities of the Bay Islands without a plastic footprint?”, we are now examining the question,

“How has this project changed the way we look at our own plastic footprint?”

See reflections from our team members below.

Scott’s Reflections: Developing Gratitude and Empathy

There was a perception on the islands that the pollution is caused by a “live for today” mentality. But, it’s not about enjoying the day; it’s about surviving the day. How can someone worry about the future consequences of plastic waste when they are worried about food, water, and safety today? I have the means and time to plan for the future, but still, many things that I use for convenience, saving money, or fun have negative externalities. This experience has reinforced my appreciation for the benefits I have and has made me reconsider the conveniences I take at the expense of others.

Beautiful water and sky with branch

Kelly’s Reflections: Called to Action

As we slowly moved down Pumpkin Beach on Utila, methodically picking up pieces of plastic, my heart sank. A staggering number of microplastics dotted the white sand with blues and reds and greens. Even the most painstaking cleanup could never get all of those little pieces off the sand and into a trash bag.

Witnessing the effects of plastic pollution firsthand made me think about my voice as a consumer. What excuses do I tell myself for why I’m not able to make a bigger impact? Is there really not enough space in my kitchen to have trash, recycling, and compost bins? Is there really no way to avoid buying new consumables, like big coffee tins from Trader Joe’s or shampoo from Walgreens, instead of refilling them? Those small pieces of plastic littering that beach was the motivation I needed: I bought two new trash bins yesterday, and a bar of soap that came without packaging. These may be small steps, but if enough consumers start voicing their desire for less plastic and greater sustainability, companies will have no choice but to listen.

banner saying "El Plastico recicla, la naturaliza, no!"

Catherine’s Reflections: Demystifying Plastic Perceptions

When we interviewed local people about their clean drinking water sources and plastic pollution, there was a pervasive sentiment that because we were from the US, we knew how to do things the right way. There was blind faith that, in America, we are free of single use plastic water bottles and all of our waste is composted or neatly packaged and disposed in environmentally friendly ways. Meanwhile, those same people were promoting sustainable straw use and drinking from 5 gallon jugs of water in their homes to reduce single use bottle waste – practices that are far and few between in the US. More so, by interacting with the communities on the Islands, I recognized many of my own behaviors that actually encourage plastic pollution and was inspired by their actions to change.

In a place like the US, we have the luxury of resources, education and expertise to make substantial plastic reduction and be a true ecological leader to others in the world. I hope that we act on that opportunity quickly and live up to the expectations that the rest of the world has for us. After this project, I hope to work to help local people feel empowered to design their own solutions to sustainability and have the confidence to share their practices with others. I am committed to learning more about how to reduce my own plastic footprint and find ways to inspire others around me to do the same.

plastic coke bottle on the beachClick here to read Post 1 from Team TBP

To view additional photos from Team TBP, click here

How Three Weeks in the Bay Islands Changed our Perspective on Plastic

Beautiful water and boatsPOST 1: Written by Catherine Soler, Leslie Brian, Kelly Lamble, Scott Peacock and Sipian Wang

How three weeks in the Bay Islands changed our perspective on plastic

Prior to this consulting project, none of our team members had even heard of the Bay Islands. Now, we will never forget them. The beautiful lush scenery, the warm people, the exquisite sunsets – our IBD adventure was chock full of moments to remember. And yet, the most frequent way we will remember our time on this project will be through the sight of plastic.

The objective of our consulting project was to help Think Beyond Plastic (“TBP”), a Carmel-based NGO focused on plastic reduction through creative enterprise models, bolster its Mesoamerican Reef Plastic Reduction Initiative through the identification of business ideas and partnership opportunities. We explored the question:   

“How might we provide clean drinking water to the communities of the Bay Islands without a plastic footprint?”

And now, we will share the answer to another question that came from this work:

“How has this project changed the way we look at our own plastic footprint?”

Pile of plastic and trash

Leslie’s Reflections: The Shield of Waste Management System

Our team came to the Bay Islands with the hypothesis that tourists were the problem behind plastic pollution. We were right, just not in the way I had first imagined.  Waste management is a problem in most developing countries, and the Bay Islands are no exception. A 16-year-old boy described how the trash outside his home would smell and attract dogs. The government simply stopped collecting trash at the end of last year due to mismanaged funds. What would I do in the absence of reliable waste management? Most likely, I’d do what the islanders do: throw trash in an uninhabited, public space.

Yes, plastic pollution is a problem in the Bay Islands, but an average person there consumes far less than an average person in the United States. The local people reuse everything out of economic necessity — kids use plastic bottles as toys. On an island, everything you consume has a direct impact on your surroundings, while in the US, our waste management system shields us from the impacts of our consumerism. I am certainly guilty of the mentality that once the garbage man comes, my trash is out of sight, out of mind. Yet, I don’t really know what happens next. My trip to the Bay Islands has pushed me to lift the lid on waste management in the US and not to rely on recycling to undo the effects of unnecessary consumption.

Sipian’s Reflections: Every Effort Counts

Sipian’s Reflections

Sipian’s Reflections

I was standing on a white sand beach in Utila. On my right hand side is one of the most gorgeous scenes I’ve ever seen with crystal-clear blue water and the colorful coral reefs underneath. On my left hand side, pieces of plastic waste can be spotted all over. In fact, the picture above captures only part of the plastic we picked up during a 3-hour cleanup: toothbrushes, straws, toys, etc.

Beyond government and institutional efforts, I believe our day-to-day actions are the key to reducing plastic footprint. Every piece of plastic waste we produce doesn’t disappear when we throw it into the trash can; it can end up somewhere in the ocean. While there is no quick path to minimize our plastic footprint, every small effort counts. Ask for no straw in your next drink, resell children’s plastic toys online, and reuse your solo cup.

Look for our next post to continue our team’s reflections here

 

 

Greetings from Antigua, Guatemala and the HF Healthcare team!

Written by Michael Sahm​, ​Amy Fan​, ​Rachel Green​, ​Joanna Lyons, and ​Carlos Sanchez

May 31st, 2018

Project Overview

The arch in Antigua

The arch in Antigua

Our client is Nasir Hospital, a private, nonprofit hospital in Sacatepéquez, Guatemala (opening October 2018) that seeks to expand access to quality healthcare services for Guatemalans. The healthcare system in Guatemala is inadequate, as providers across the country lack necessary resources to meet the healthcare needs of citizens. Nasir Hospital’s goal is to provide free care free to approximately 20% of its patients, while still making enough money to sustain operations. Our task was to design a business model which makes this feasible. Today marks the last day of our project, and we feel privileged to have worked with such outstanding people pursuing this cause.

During our trip, we visited several local hospitals and conducted over twenty interviews with doctors, patients, and administrators to better understand Guatemala’s healthcare system. Much of what we saw was eye-opening. For example, public hospitals often lack basic supplies necessary to provide services, forcing patients to purchase their own and bring them to the hospital to receive care. Furthermore, basic hygiene and sterilization pose significant challenges in public hospitals, leading to a high number of hospital-acquired infections and illnesses. These are just a few of the issues which inspired HF Healthcare to build its first hospital in Guatemala.

HF Healthcare Team participating in global telethon for Humanity First

HF Healthcare Team participating in global telethon for Humanity First

Our recommended business model contained several components. First, we defined Nasir Hospital’s position in the marketplace, and crafted a strategy to attract target patients to the facility. Next, we designed an operating model to make the provision of free care financially and operationally feasible. Finally, we recommended service prices and projected patient volumes to create a multi-year financial forecast for the facility. Despite working with minimal data, our interview-centered research allowed us to deliver a quality final recommendation to our client, one we hope will be instrumental to its successful operation in the future.

Life in Antigua

We have been fortunate to call Antigua, Guatemala home during our trip. Antigua is a small city approximately one hour outside of Guatemala City, and is one of Central America’s most popular tourist destinations. It is filled with bars and restaurants (which we explored daily), and is close to some of Guatemala’s best outdoor attractions, including active volcanoes, coffee plantations, and Lake Atitlan.

One of our trip’s highlights was a weekend trip to the Lake. We teamed up with the Cemaco IBD Team from Guatemala City, and stayed at a hotel in Panacachel, a small town which borders the lake. On Saturday, we rented a boat and spent the day visiting different towns all around the lake. It was a special chance to connect with classmates so far away from Berkeley!

HF Healthcare Team participating in global telethon for Humanity First

HF Healthcare Team participating in global telethon for Humanity First

For our second weekend, we chose to stay in Antigua. After working Saturday to participate in a worldwide fundraiser telethon for our client, we started our weekend at Antigua Brewing, where we enjoyed local beer while watching live eruptions from Volcán Fuego.

HF Healthcare and Cemaco teams at the top of Volcán Pacaya

HF Healthcare and Cemaco teams at the top of Volcán Pacaya

The next day, we hiked Volcán Pacaya where we roasted marshmallows in hot spots throughout the summit. We ended our weekend with dinner and souvenir shopping with the Cemaco team, who trekked to Antigua after touring Mayan ruins at Tikal National Park the previous day!

¡Hasta Luego, Guatemala!

As we conclude our project, we feel very grateful for our IBD experience, and have several things to be thankful for. First, for the chance to work on a high-impact project that we know will impact the lives of thousands of patients at Nasir Hospital. Second, to the community members in Guatemala, who were incredibly generous with their time in assisting our project work. We were fortunate to meet several high-profile guests of Nasir Hospital including congresswomen, the family of the President of Guatemala, and an ambassador for Mayan culture and welfare, all of whom recognize the hospital’s potential and are eager to help in any way possible.

HF Team at dinner with Sheba Velasco, international ambassador for Mayan culture and welfare

HF Team at dinner with Sheba Velasco, international ambassador for Mayan culture and welfare

HF Team with the mother and aunt of the President of Guatemala, Jimmy Morales

HF Team with the mother and aunt of the President of Guatemala, Jimmy Morales

Finally, to our friends at HF Healthcare, especially Majid, Patricia, Manuel, and Erick. You went above and beyond in your hospitality, and we are so thankful for your help in making our project experience and trip to Guatemala a once-in-a-lifetime experience. We are confident that Nasir Hospital will be among the best in all of Guatemala, and look forward to following your future successes!

The amazing staff at Nasir Hospital!

The amazing staff at Nasir Hospital!

 

IBD Team Belize aka Team Unbelizable – Week 1

Written by Hima Erukulla,  Andrew Lee, Jerry Philip, Srinivas Rajamani and Nik Reddy

Sea Turtle at Belize Barrier Reef

Sea Turtle at Belize Barrier Reef

IBD Team Belize aka Team Unbelizable – Week 1

From the time we learned about our IBD summer project in May, we knew we were up for an amazing experience. Our assignment was to develop a sustainable business model for WCS Glover’s Reef Research Station in Belize. We spent most of June developing work streams to explore the business problem. Through extensive customer interviews, routine client interactions and pouring over their financial data we came up with the hypothesis that student groups are the most attractive customer segment and Glover’s should focus on scaling this customer segment to become sustainable. The next step was in- country experience to answer the questions – “how to scale” and “is the solution feasible”. It was now time to travel to the clients office in Belize.

Belize Barrier Reef

Belize Barrier Reef

June 25th – July 1st

Lobster for lunchOur first stop upon arrival in Belize was San Pedro. San Pedro is a popular tourist destination about 2 hour boat ride away from Belize City. It’s most prized possession is the Belize Barrier Reef, the second largest reef on the planet.

Three of us (Andrew, Jerry and Srinivas) arrived earlier on 06/27. We were either already PADI certified or got certified on short notice to be ready for some of the best dives in the world – Half Moon Caye, Great Blue Hole, the Aquarium as well as other local dives. We captured extensive footage of green turtle, reef shark, rays, variety of fish, corals reefs and an interesting tug of war with a nurse shark.

The remaining two of us arrived on June 30th and the team was back together. The team was also fortunate to be in-country during the famous, annual Lobster Festival. We made friends with a local bartender, Dion Samuels, who acted as our unofficial tour guide for the weekend. With his guidance, we were able to explore the local cuisine and popular bars for a couple of days before bidding a fond farewell to San Pedro on July 1st, Sunday.

July 2nd

Monday morning we met the client at their office in Belize City and gave a presentation to update them on the work done so far. The presentation was well received, and the client appreciated our efforts and were looking forward to hearing our solutions.

After a quick lunch, it was time to visit the station itself. Glover’s Reef Research Station is located on the Middle Caye island of the Glovers Atoll, about a 3-hour boat ride from Belize City. We reached the island late afternoon, and after a quick orientation and a sumptuous dinner we called it a night after what was a very long, day.

July 3rd – July 8th

Life on Tropical Paradise: A typical day started at 8:00AM after breakfast which was served from 7-8am.

Morning: (8:00AM – 12PM)

Dining overlooking the oceanMornings were our high productivity time and we reserved it for brainstorming. We would meet in the library, which was a long room with a narrow center table, a few chairs, white board and two wall fans. It was far cry from the conference rooms we were accustomed to at Haas.

We would then discuss our potential solutions with the operations manager, Kenneth, to check for its feasibility in implementation. We would also walk around the island to interview the staff to learn about the facilities and its operations. Our goal was to evaluate if the station had capacity to handle an increase in customer volume.

Afternoon (12:00PM -5:00PM)

Lunch was served in a cozy dining area adjoining the kitchen. They were both located on the second floor overlooking the ocean. Pristine beach views made for a luxurious dining experience to an otherwise modest and rustic dining area.

Afternoons, we worked in the wet lab and focused on execution work. We would usually break into solo or smaller groups to work on feasibility/ROI analysis and other research and documentation tasks. Our favorite hangout spot by far, for work or pleasure, was the Wet Lab. The Wet Lab at Glover’s is a large square open air area, filled with benches, tables, chairs and HAMMOCKS. There was also a 360 degree view of the island – an ideal setting to temper the tediousness in execution tasks.

Evening (5:00PM -10:00PM)After Volleyball

Volleyball Time. We played volleyball with the staff every day. Initially it was Haas vs. GRRS/Belize Coast Guard but soon we mixed up the teams. These volleyball matches got quite intense, but they were a lot of fun. There was also a match between the UCF students and Haas & GRRS. Naturally, Haas dominated UCF, even winning the first game with a 21-0 sweep.

Volleyball was followed by dinner. Similar to lunch, the dinner menu was elaborate and included salad, a couple of main dishes, a side dish, dessert and fruit drinks. To say that every meal at Glover’s was exceptionally delicious is a gross understatement. All thanks to Rushell – chatty, patient and a brilliant chef. We would then retreat to the hammocks in the Wet Lab and relax in the fierce but warm tropical breeze for some reading, reflection, banter and bonding. Of course, we also hydrated with some fresh coconut water. Despite spending an entire day together on a remote island, we still looked forward to this time to get know each other more, form stronger bonds and become better friends.

Playing VolleyballAs blissful as this life sounds, it was not without its challenges. Andrew, Jerry, Nik and Srini were crammed into a tiny room and had to deal with a particularly stubborn gecko every night. Nik invariably made the gecko’s daily musings the topic of every breakfast meal. Sand flies did have a feast on some more than others. A/C was a luxury we could only dream about and internet was at best intermittent and non-existent at worst. Despite these challenges, time spent on this tropical paradise was productive, relaxing, fun. The team was able to make beautiful memories to last us a lifetime.

Stay tuned for part two which covers deep sea diving on the weekend, an “adventurous” boat ride back, and wrapping up in the main office in Belize City.

Hydrating with Coconut Water

 

 

Check out next weeks Haas In the World Blog for the second student blog from Team Belize which will include a video.

PSI Team in Nairobi, Kenya

PSI in front of hospitalWritten by Sara Farsio, Kamellia Saroop, Jennifer Richard, Nick Greczyna, Deitrich Davidheiser

May 29th, 2018

Writing to you from my Westlands Apartment in Nairobi, Kenya. We just completed our final presentation with our client yesterday! Let me share a little about our time in country.

PSI IBD team visiting a national distributor, MEDS, and learning about how they control the quality of drugs

PSI IBD team visiting a national distributor, MEDS, and learning about how they control the quality of drugs

Our IBD team arrived in Nairobi 3 weeks ago to meet our client, Population Services International, face to face for the first time. Population Services International (PSI) is a U.S. based NGO that is working to make it easier for people in the developing world, work to lead healthier lives and plan the families they desire. PSI does this by carrying out Social Franchise Networks. While the organization works globally, our team has been partnering with the Franchise Networks in East Africa (over 500 clinics in the network!), looking to bring solutions to not only those in Kenya, but also Uganda, Tanzania, Malawi, Burundi and Somaliand.

In-Country – Week 1

It was great to get our feet on the ground when we arrived. We had meetings set up for us all week! I’ll share some highlights from our experience.

  • Visiting the Tunza Franchise Network clinics in Kenya. We went to 6 clinics and met with the owners and staff. Everyone was incredible friendly and willing to answer our questions even though they had a lot on their plates serving patients.
  • We met with the CEO of a new Group Purchasing Organization, MedSource. Incredible to hear about the platform they just launched to help clinics like the ones in the Tunza network.
  • Spending the day with the PS Kenya team was great. They drove us to the various clinics and shared their insights about working with clinics. We had a pit spot for lunch which was a perfect setting to get to know them better. We ate freshly fried Tilapia caught in Lake Victoria – delicious and so much bigger than what we see in the States.
Diani-Beach,-Kenya

Diani-Beach,-Kenya

We finished Week 1 with a weekend trip to Diani Beach! One of the world’s most beautiful beaches. Water was clear and sand was as white as it gets! Such a rewarding getaway for our team. We had a fun bonding experience going scuba diving along a coral reef! Deitrich was certified but for the rest of us, it was our first time. We saw starfish, sea turtles, eel, shrimp, and so much more.

Scuba-time

Scuba-time

In-Country – Week 2

Crunch time! Week 1 was a whole week of new information for us all to intake. This week we spent incorporating new insights into our strategy, then refining and validating our deliverables. This meant a lot of heads down time on our computers. Luckily, our apartments and the client office are really close by, so we had a good setup for getting a lot of work done. Each morning, our apartment complex offers us free breakfast. Kenyan tea is always a treat – comes with hot milk and is delicious– an influence from when the British colonialized Kenya.

Masai Mara

Masai Mara

Thursday of this week we did a practice dry run through of our final presentation to one person at PSI. This was a great chance to get feedback and prepare for next week.

A male lion!

A male lion!

We finished off Week 2 with a long awaited Safari! 6 hour drive from Nairobi and we were close to the Tanzanian border, in the middle of the Masai Mara. We did two game drives and saw tons of animals: lions, cheetah, leopard, wildebeest, gazelle, impalas, elephants, giraffes…the list goes on! Had a great time here and also got to meet the Masai villagers – and incredible and humbling experience.

PSI IBD Team with Carlos, our Safari Tour Guide.

PSI IBD Team with Carlos, our Safari Tour Guide.

In-Country – Week 3

Our last week! It felt so good to have worked so hard on the deck, practiced the presentation using our Lead Comm skills and presented to over 20 people from PSI. It was great to hear their feedback and excitement about our strategies. They appreciated how realistic our ideas were and it felt great to deliver! Enjoyed the rest of this week by finalizing our deliverables and enjoying Nairobi!

Team PSI enjoying dinner

Team PSI enjoying dinner